Discovering that your Cash App account was closed for gambling is disheartening. Losing access to an account containing hard-earned money can be an incredibly frustrating experience. Trust me; I’ve been there too.
You can regain access, but it takes work. Nevertheless, it’s worth a shot, especially if you have a significant amount of money in your account.
If you have been banned from Cash App, this article is for you. I intend to help you recover your account, as I did with mine when it got closed for no good reason.
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How to Know if You Are Banned From Cash App
The first thing you must understand is there are two ways to lose access to your account. You can either get locked out of your account or be banned from the app.
Neither situation is better, but you can work around both. Here’s how to differentiate the two possible scenarios:
- If your account is locked, you should receive an email informing you of the situation. Typically, an account remains locked for a period ranging from 24 to 48 hours.
- If you get banned, it gets tricky, but you can still cash out the remaining funds from your account and sell any purchased Bitcoin. The main difference is that there is no specific timeframe for the resolution process.
It may take some time as Cash App runs an investigation and, according to their Terms Of Service, they can extend it indefinitely. Once it concludes, they will settle your account balance according to their terms and conditions. The decision will be final.
Identify the Issue – Why Was Your Cash App Account Closed?
Working with some e-wallets can be really frustrating because it feels like a one-way conversation. It doesn’t look like their customer support is there to help you. If anything, it could make you lose your patience quickly.
There are, however, many reasons why your Cash App account might get closed. Let me show you the most common:
Banned for Gambling
Depositing funds into a non-reputable online casino can result in the banning of your account.
The way to do it is to use your money from Cash App to a third-party crypto wallet and from the wallet to your trustworthy online casino account.
Violation of Terms
The user policies are broad, and any violation can cause you to get banned from your account.
Some of the most common mistakes are selling adult content and services using Cash App. Also, selling counterfeit or stolen stuff and risky health products.
Suspicious Activity
Your account could get closed if there is a risk of suspicious activity, such as multiple logins from different places or high amount transactions.
CashApp will temporarily lock it for up to 48 hours until they deem it safe. Or, close your account permanently if you are responsible for the violations.
How Cash App Decides to Close Accounts
The decision-making of the app is where it gets complicated and frustrating for users. The closure of an account lacks a transparent and well-defined process, leaving the reasons behind it unclear.
The email sent after they locked your account provides vague explanations and broad terms. For example, when Cash App closed my account, the email said:
“We have detected some unusual activity in relation to your account. During the course of our investigation, you will be temporarily unable to access it for a period of 24 to 48 hours”.
Then, when I tried to contact customer support, it was a bit frustrating because they couldn’t tell me exactly why my account was being closed. Later, nevertheless, they were able to help me restore it.
However, they could make this whole process clearer.
What Happens if Your Cash App Account Is Closed
When you realize that your account is closed, you must stay calm and try to fix it with the tips I will give you later in this piece. Here’s how you know your account is closed or banned:
- You will see a message in the app saying you can’t access the account.
- You will receive an email vaguely telling you why Cash App closed your account.
- You won’t be able to send money or receive money within the app.
- You will see your money and Bitcoin balance. But you can only withdraw money from the app and sell your Bitcoin as a last step to get your money back.
- You won’t be able to access account statements.
The email and app notifications will look like the following:
How to Reopen Your Cash App Account
Understanding the reasons behind their decision to close your account is essential. It is important to consider any transactions that may have triggered flags or raised concerns.
Once you know why the account got in trouble, you can contact customer service to give your side of the story or open a new account.
Contact Support
Cash App has a live chat option on the top right corner of the app where you can contact customer support. You can follow these steps to do so:
However, understand that this might be a slow and painful process. For me, it went something like this:
- I contacted them via chat, and the Cashbot answered.
- Eventually, they connected me with a human operator.
- The operator didn’t provide specific details about the exact reason why my account was closed due to security and privacy policies. They only mentioned that it was due to a violation of the terms of service.
- I pleaded my case and provided the necessary information to support it.
- After 48 hours, they answered. After their investigation, they reinstated my account.
It’s important to note that the success rate of this option is relatively modest. Yet, it still presents a potential opportunity for resolution.
The best way to contact Cash App customer support is directly on the app or by calling 1 (800) 969-1940. I did everything via the app.
Important note: Keep in mind that I could withdraw my money from the start. That’s why the process took less than 48 hours. When your funds are blocked, Cash App may suspect more serious allegations, and their investigation may take longer. However, do not let this stop you from contacting their customer support for answers.
How to Create a New Cash App Account After Being Banned
You can always create a new account if you get banned from the app. You just need to use a different email account and username.
However, if Cash App decides to ban your SSN (Social Security Number), you may be unable to keep your account open for long. You will know if your SNN is banned if they keep closing your account for no reason.
In that situation, you can only open accounts without verification. For that reason alone, you could get banned again.
Remember that if you violate their terms and conditions, your account may be locked or banned again.
What Happens if a Cash App Account is Closed With Money in It?
If your account still has money, there are several ways to get your money back. Here are the three most common solutions:
- You can withdraw your balance at the ATM with a Cash App card.
- You can also send the remaining balance to your bank account or debit card. However, you must link a different bank account or debit card. You can’t use the same one that was previously linked.
- You can send your balance to a friend’s account if you don’t have a debit card or bank account.
However, there might be unique situations where the app doesn’t allow you to withdraw your remaining balance. In those cases, you must contact customer support via phone or chat to get help.
The timeframe for resolving the issue is directly determined by the progress of the ongoing investigation.
3 Tips to Prevent Cash App From Closing Your Account
You can follow a few tips to keep your account open without giving you any problems.
Choose Legit Online Casinos
Reputable Cash App casinos rarely include any gambling-related information in their bank statements.
Use an Intermediary Bitcoin Wallet
Use Cash App to buy bitcoins and send them to a third-party wallet. Then, send the money to your online casino account from the Bitcoin wallet. It is the best way to use the app for gambling.
Follow the Terms and Conditions
Ensure that you avoid any other activities within the app that the system might flag as shady.
This situation is reminiscent of the highly wanted criminals in movies who get caught due to a simple speeding ticket. Just refrain from doing any further actions that may attract extra attention.
How To Use an Intermediary Bitcoin Wallet
Using an intermediary Bitcoin wallet is a practical solution if your account has been flagged for gambling. Here’s a step-by-step process to guide you through it.
Set Up an Account With an Intermediary Crypto Wallet
You’ll need to create an account with an intermediary crypto wallet. I highly recommend Exodus and Blockchain. The sign-up process for these platforms is straightforward, requiring only basic information from you.Retrieve the Bitcoin Private Wallet Address
You will be assigned a unique Bitcoin address after creating your account with Exodus or Blockchain. To find this address, access the respective platform and locate the ‘Deposit Bitcoin‘ section. There, you will find your wallet address and a corresponding QR code.Send Bitcoin from Cash App to Wallet
Once you have your Bitcoin in Cash App, tap the Money tab on your home screen. Tap the Bitcoin tile, then the Airplane button, and select “Send Bitcoin.” Your funds should appear in your Exodus or Blockchain wallet within a few minutes.Make Your Casino Deposit
Now that your funds are in your intermediary wallet, you can deposit at your desired online casino. Access the ‘Send Bitcoin’ option in your wallet and select your desired amount to deposit. Then, head to the casino deposit page and choose Bitcoin from the deposit methods. Scan the QR code or manually enter the online casino’s Bitcoin wallet address.Withdraw Your Winnings to Your Wallet
Once you are ready to withdraw, head to the cashier and choose a Bitcoin payout. Then, in your wallet app, click ‘Deposit Bitcoin‘ to see your wallet address and QR code. Enter it accurately into the required field on the casino’s cashier page.Send Bitcoin From Wallet to Cash App
To complete the process and access your winnings, you need to select the ‘Send Bitcoin‘ option in your intermediary wallet app. Enter your Cash App’s Bitcoin address or scan its QR code. Just like that, you’ll have your winnings!
If you are interested in learning more about Bitcoin gambling, check out our comprehensive Bitcoin Gambling Guide.
Cash App Alternatives
Doing bank transactions nowadays is more accessible than ten years ago. There are too many alternatives available.
The best way to gamble is at legit cryptocurrency casinos. Crypto deposits are faster and encrypted with top-notch security. Also, many casinos will award you unique bonuses if you use crypto as a deposit method. It’s a win-win situation.
Some alternative apps I recommend are Gemini and Coinbase. Savvy payers use those apps to deposit and withdraw cryptocurrency.
- Both brands function the same as Cash App as cryptocurrency exchange platforms.
- You can buy popular coins like Bitcoin, Ethereum, and more.
- You must use a Bitcoin intermediary to make a casino deposit.
Cash App Ban FAQ
Below you will find some of the more common questions about how to reopen a Cash App account after a gambling ban.
Can Cash App shut down my account due to gambling?
Yes, Cash App can shut down your account due to gambling if it detects activity from suspicious or unreliable sites. If you use Cash App to gamble, we recommend that you play in our legit, recommended casinos.
Will I lose my money if my Cash App account is closed?
No, Cash App will allow you to withdraw your money even if your account is closed.
Can I open Cash App twice?
Yes, you can have multiple Cash App accounts, but you need a new email and username.
Can I access my Cash App account statement after closure?
Regrettably, accessing your Cash App account statement is impossible after its closure.
