Top 10 US Casinos With the Best Customer Service

Coming in a close second is Horseshoe Hammond in Indiana.

With a score of 82.9, it’s clear that the casino makes customer service a priority.

Of the 15,744 reviews, 84% are positive, with 840 of those reviews giving a 4 or 5-star rating for the staff.

What sets this casino apart is its spacious layout and proximity to Chicago, attracting both locals and visitors from out of state.

Visitors also highlight the hotel side of the casino due to the nice interiors and spacious rooms.

Some players, however, have commented that during peak hours, the casino can feel a bit crowded because of its three-story layout.

• Good Hotel Amenities and Shops
• 82.9 Customer Service Score
• Recently Renovated Facility
• Close to Chicago

The third spot goes to Horseshoe Casino in Tunica, Mississippi.

It earned a score of 82.8, with 88.5% of its reviews being positive. Notably, 885 reviews praised the staff, showing their commitment to guest satisfaction.

Tunica is often a destination for those who love gaming and entertainment, with plenty of events and concerts.

Horseshoe Tunica offers a solid selection of games, but it’s also praised for its comfortable rooms and amenities.

While the gaming floor is a hit with most guests, some reviews suggest that the hotel’s facilities could benefit from a refresh.

• Diverse Dining Options
• 82.8 Customer Service Score
• Pool Area
• Good Table Game Selection

With a score of 81.5, Harrah’s Philadelphia stands out for its friendly and attentive staff, as well as its overall customer satisfaction.

Of its 14,827 reviews, 1,000 mention staff, with 834 of those being 4 or 5-star reviews.

The casino, located just outside of Philadelphia, is popular for its variety of table games and poker tournaments, attracting both locals and visitors.

The attached racetrack adds another layer of entertainment.

Several reviews suggest that the casino could improve its dining options, which some find limited compared to other properties.

• Attached Racetrack
• 81.5 Customer Service Score
• Large Venue
• Casino Supports Different Charities

Horseshoe Council Bluffs, located in Iowa, ranks mid-way in our list with a total score of 80.2.

The casino boasts 899 positive staff reviews and offers a well-rounded gaming experience.

While smaller than some of the other casinos on this list, it’s praised for its welcoming atmosphere and cleanliness.

Regular visitors appreciate the variety of promotions available to frequent players.

Still, some have noted that the amenities could be expanded, particularly in terms of entertainment options and having a true dedicated non-smoking area.

• Large Truck Parking Area
• 80.2 Customer Service Score
• Jack Binion’s Steakhouse
• Large Variety of Machines

With a score of 76.3, Margaritaville Resort Casino in Bossier City, Louisiana, is included in our ranking thanks to its dedicated staff and vibrant atmosphere.

Of the 4,810 reviews, 900 mention staff positively.

Margaritaville offers a laid-back, beach-themed vibe aimed at those looking for a more relaxed casino experience.

The casino is a favorite for its gaming options and dining experiences, but some reviews note that the rooms could benefit from renovations and that food options are limited on weekdays.

• Located on the River-Walk
• 76.3 Customer Service Score
• Good for Family Stays
• Spacious Casino Floor

JACK Cleveland Casino is a solid option in the City of Light when it comes to customer service, with a score of 63.4.

Out of its reviews, 77% are positive, and 685 specifically highlight the staff’s excellent service.

Located in downtown Cleveland, this casino is known for its sleek, modern design and variety of table games.

While it’s a favorite among locals, some visitors have noted that it can get busy during peak hours, impacting game wait times, and that parking is pricey due to its location.

• Multiple Floors of Gaming, Bars, and Restaurants
• 63.4 Customer Service Score
• Access to Downtown CLE attractions
• Free Buffet for First Timers

Wynn Las Vegas, one of the most luxurious casinos in the world, is ranked eighth with a score of 60.8.

Out of 6,446 reviews, 633 mention staff, with 581 giving top ratings.

Beyond the service, this Las Vegas casino is renowned for its high-end ambiance, shopping, and dining.

While the service is typically great, some guests have mentioned that the higher price point for amenities makes it less accessible for budget-conscious travelers.

• Beautiful Ambiance and Decor
• 60.8 Customer Service Score
• High-Quality Dining Options
• Spacious Rooms

Caesars New Orleans (formerly Harrah’s), with an index score of 59.5, offers a lively and fun atmosphere just steps from the French Quarter.

77% of reviews mention the excellent service, with 665 giving 4 or 5-star reviews.

As of 2024, this property is now owned and operated by Caesar’s Casino.

The location and rooms are often cited as a plus, with guests enjoying easy access to the many attractions nearby.

Some visitors, however, have commented that the casino can feel a bit dated, especially compared to newer properties in the area, and that the casino floor could be larger.

• Solid Hotel Offering
• 59.5 Customer Service Score
• French Quarter Location
• The Casino Floor is Under Expansion

Last on our list is Jumer’s Casino Rock Island, scoring 55.4.

Of 2,067 reviews, 572 mention the staff, with many praising the friendly and welcoming environment.

Jumer’s is often considered a hidden gem for those who prefer a smaller, quieter casino experience.

While the gaming floor is well-liked, some reviews mention that having a car is necessary as there’s not much to see or do within walking distance.

The attached hotel is a great option if you are looking for a weekend getaway.

• Good for Low-Rollers
• 55.4 Customer Service Score
• Comprehensive Food Options
• Spacious and Clean Venue