32Red Casino Highlights
32Red Casino has expanded into two sites, one for UK and another for international players. I checked out both to write this 32Red Casino review, but could not deposit in either because of my US location.
The sites have distinct game offerings, but I played free games offered at both sites. Because of restrictions, I could not play some games, so my overall experience was somewhat frustrating.
Still, I played fun games and observed enough to see 32Red as a better-than-average operation. It’s worth a look if you live in the right place.
What I Loved
- A choice of two sites for UK and international players.
- A good game lineup that suits most online gamblers.
- A complete sportsbook, heavy on horse racing and soccer.
- A comprehensive Help Centre and good chat service.
Room for Improvement
- Country restrictions prevent playing even some free games.
- Lots of ID verification before you get started.
- Some games are out of category, so finding games can be challenging.
Key Information
- Website: www.32red.com/
- License: Gibraltar and UK Gambling Commission
- Available Games: Slots, Roulette, Blackjack, Jackpot, Slingo, Poker, Table Games, Live Casino
- Recommended Bonus: Daily Bonus
- Minimum deposit: £10
- Number of Games: 3,435
Does 32Red accept US players? No. Players from the US, Australia, Canada, and nearly 200 locations cannot play at this online casino. 32Red primarily targets players in the UK and other European countries.
How I Tested 32Red Casino
I played games for free after being denied access to 32Red Casino for real money deposits.
I was still denied access to some games, including their live dealer collection, but I could find and play various game types.
I am generally suspicious of the generosity of free games, but my results reflected an expected return to player (RTP).
Being denied games was particularly off-putting because I did not get the screen message until after a game had loaded. It was time-consuming.
Still, after about three hours of searching and playing games, I got a good impression of their collection. The games were sometimes slow to load, but when up, all of them were responsive and fun.
I played video poker, blackjack, roulette, three slots, a scratch card, a crash game, and Slingo during my session.
Why I scored it 4/5: 32Red is an established casino that operates under UK laws, but a 1.5 Trustpilot score holds it back.
32Red is popular enough to get mixed reviews from players. Here are four comments from the last two years:
Won’t Pay Winnings! Stay Away
“This company will not pay out your winnings. Been waiting for 2 weeks now. Stay stay away from it.”
– Ian Hughes (Trustpilot 1 Star)
Horrible Site: No Payouts, No Games
“Disgusting, horrible site. They only pay out once a day after 4 pm. The staff are unhelpful and cut you off without a reply and only answer if you complain.
There are no bonuses. It’s an absolute disaster of a site and very few games.”
– Casualdrifter (Online Forum)
Best App, Amazing Support
“Best App! Customer service on live chat is amazing, and the advisors are so helpful. And nothing’s ever a hassle.
Thanks to Carter, the advisor tonight that gave me a little customer bonus.”
– Nicola (Trustpilot 5 Stars)
32Red Security Credentials
Let’s examine how 32Red keeps things safe, from licensing to data protection and tools for responsible play.
- License: UK Gambling Commission and Government of Gibraltar Licences
- eCOGRA Certifications: 32Red Casino undergoes monthly independent tests to ensure games are fair, payouts are accurate, and banking is secure.
- Encryption: 32Red Casino uses 128-bit SSL encryption, the same technology used by major banks, to protect all online transactions.
- Player Protection: 32Red Casino provides various responsible gambling tools, including session reminders, deposit limits, self-exclusion options, and links to support organizations like Gamblers Anonymous and The Samaritans.
Verdict: Is 32Red Casino Legit?
Yes, it is. 32Red Casino is fully licensed and certified, ensuring it meets strict standards for fair play and player protection.
Other casino review sites gave 32Red generally higher ratings than mine. They all seem to like 32Red’s reputation as an award-winning site.
I did not have a chance to test the 32Red Casino banking, but I have confidence that their payouts are consistent with UK regulations and casino rules.
Waits for longer than a day for a withdrawal are common among casinos that don’t accommodate cryptocurrency.
I have no major qualms with their support staff, either. Altogether, this site has earned the respect of players and experts alike, and I concur that its reputation is better than the average.
What led to this 3/5: Fun contests, but welcome, and sometimes daily bonuses have just a week to complete playthroughs.
BONUS | ROLLOVER | BONUS CODE | TIME LIMIT |
---|---|---|---|
150% up to £150 Welcome Bonus | 50x | No code needed | 7 days |
Tipping Point: £10,000 Cash Prize on Free Spins | 30x | No code needed | 24-hour on free spins |
£2,000,000 Monthly Drops and Wins | No wagering required | No code needed | N/A |
My Red Rewards Personalized Bonus | 30x | No code needed | 7 days |
32Red Casino promotions are shy on bonuses and big on contests. The UK site has one big welcome bonus and sometimes daily bonuses, all with rules that differ considerably from other online casinos.
They use a Fair Play bonus system that employs a formula for deducting from cash and bonus balances as you wager.
It also allows you to withdraw from your cash balance before completing any playthrough or rollover requirement, unlike other casinos that lock all your funds until you clear the rollover.
The catch is that they remove the bonus funds if you withdraw from your cash balance.
The rollovers are 50 times the bonus amount for the welcome bonus and 30x for other bonuses.
Those figures are good, but the seven days to complete the requirement make clearing bonuses a stiff challenge. And it is crucial to be aware of the games you play.
As with most online casinos, slots generally credit you 100% toward a bonus wagering requirement.
Unlike other sites, 32Red lists around 200 games, including some slots, blocked from bonus play altogether. Most table poker games contribute just 50% toward a playthrough, roulette 20%, and all other games 10% or less.
The contests vary, usually incorporating prize drops or random prizes for playing specific games. I noticed a £30,000 drop offered in one contest.
The rules differ; some require a playthrough on winnings, and others do not.
32Red Casino Welcome Bonus
This is a 150% match of your first deposit for up to £150 in bonus money and seven days to complete the 50x playthrough for the bonus amount.
So, you would have to wager £7,500 in a week if you took the £150 limit.
But you can deposit as little as £10 and have just the £15 bonus money to play through, which is more workable. And you can bet up to £15 per spin, which helps clear a bonus faster.
Most casinos limit bonus-clearing wagers to $5 or $10.
The Fair Play rules apply, meaning a bonus balance to cash balance ratio is used to deduct wagers.
For instance, if 70% of your balance is in bonus money, 70% of your wager will be deducted from your bonus balance and 30% from your cash balance.
My Recommended Bonus: 32Red DAILY BONUS
32Red Casino bonuses, besides the welcome offer, are better deals because they have easier requirements.
The daily bonus available when I was visiting offered different amounts each day and carried a 30x playthrough requirement.
There is still a seven-day time limit to clear the requirement, but that’s better than 50x for the same time as the welcome offer.
You sign in and will be notified of the bonus available that day.
32Red Loyalty Program
There is a Red Ruby Rewards program in 32Red that awards points toward further cash bonuses.
This program doles out points according to the amount you bet and the type of game you play.
The rules don’t stipulate the game values, but it is safe to say the structure is similar to playthrough credits—more for slots and less for other games.
You are left to watch your points level move to figure that out. You get a £10 bonus for each 1,000 points you collect.
My Perspective on 32Red’s Bonuses
I’m not a big bonus player because the rules can be too harsh for non-slot players like me. But bonus rules are set up to keep players at a site while avoiding abusers.
The 32Red Casino bonuses are manageable if you want to play lots of slots in a week.
But watch your games; we saw too many slots in the long list of bonus-blocked games.
The reason behind the 4/5: More games than most sites, but country restrictions may keep you out of some.
32Red sites are light in some areas and overweight in others, but most online casino players should find something that fits their game type or bet range.
The international and UK sites have different offerings, but both have enough to entertain.
I played the international site because it gave me access to free games. You can also play free from the UK site, but you have to make a deposit, which I could not do.
The 32Red international casino emphasizes slots and live dealer games. Of the 3,435 total games, 3,059 are slots.
Considering that 32Red has 319 live games, your choices are slim if you want to play a table game, not among the live games.
There are no Pai Gow, three card pokers, baccarat, or Sic Bo games outside the live dealer section.
That is a significant shortcoming for people who are used to international sites with more table games The UK site has fewer total games but is more balanced between slots, tables, and live dealer choices.
It is still missing many of the card games international players like.
3.1K
Real Money Slots
52
Jackpots
74
Specialty Games
8
Blackjack & Roulette
3
Video Poker Titles
319
Live Dealer Casino Games
Software Providers
32Red Casino has a solid collection of games from Microgaming, Big Time Gaming, PG Soft, Push Gaming, Nolimit City, Evolution, Inspired, and other reputable providers.
My Game Picks
Here are the games that I liked the most at this casino:
Blackjack
This is one of the first games I played at any casino because I know strategy and like fast-moving games.
The Relax Gaming version pays standard 3:2 for blackjack but doesn’t allow splits.
Fruity Towers slot
I can’t recall playing an S Gaming selection before I came across this nifty game.
I chuckled at the title, a play on the classic sitcom Fawlty Towers. Still, it had enough bonus rounds and multipliers to make me a winner.
Diamonds, Sapphires & Rubies 4 Play slot
This game by Design Works has a unique display of four sets of five reels with single paylines and jackpots.
I lost but had fun doing it.
Cash Plane x5000
I have come to like crash games, though I wonder why since I usually lose.
Not this time; I guessed the plane’s ascent enough to come out ahead.
Slingo Hot Roll
I had never played Slingo before, but I now understand its popularity. The Gaming Realms version spins to fill spots and lets you buy spots until you fill a board.
Then you can enter a dice roll round that builds and builds like a craps roll. It is rip-roaring fun!
Here are descriptions of what 32Red has to offer under each game type:
slots
There are more colorful and engaging spinners at 32Red Casino than most online casinos.
Take your pick of reel and payline arrangements and themes, including ancient history, mythology, classics, and more.
Wager pennies on up to hundreds of pounds and look for returns from all sorts of jackpots, from drops to progressives.
32Red did not have any of my favorites, so I explored and found some new games.
I was amused by Fruity Towers and intrigued by Diamonds, Sapphires & Rubies 4 Play. But there are other familiar themes, such as 777 titles, Mega Moolahs, and many jokers and gems.
The game and payline explanations were clear, and each one I checked out listed an RTP.
Some of the more complex games were slow to load, but they ran well when they were up. I did not experience a single stall. I just wish I could have gotten to more of them.
Slots are the games to play with bonuses since they credit your wager 100% toward your playthrough. But it’s necessary to know which slots are blocked from bonus play.
Blackjack
32Red could do much better with its blackjack variety. While the UK site has 33 versions of the popular casino game, the international site has only five.
That’s fine for folks like me who just like the game. But there are few options for people who prefer bonus bet games.
The games offer multihand options, but that’s about it. The betting range starts at £1 and goes up to £1,000.
The versions at the UK site include games that offer side bets for chances at special odds for matching suits or ranks. These games raise the excitement but lower the RTP.
I played the Relax Gaming version of a standard game that pays 3:2 for blackjack but doesn’t offer re-splits, blackjack payouts on splits, or doubling down on splits.
The display provided three hands, and the game played well.
Blackjack is one of the games that is not well suited for bonus play. You get just 5% wagering credit toward your playthrough.
Roulette
There are basic single-zero and double-zero roulette variations at 32Red Casino, but just three games to choose from at the international site.
Most games carry a turbo option if you don’t want to wait for the wheel. The bet ranges on the games I checked were from £1 to £1,000.
I often stop by the roulette table and play a third-column-black strategy for a few spins.
At 32Red, I played a basic single-zero game for 25 spins and lost.
Roulette games sometimes lag during spins, but this Relax Gaming version ran smoothly.
As higher RTP games, most 32Red Casino roulette games pay only 20% toward a bonus playthrough.
Other Table Games
If you want to play any other table game, your best chance of finding a game is in the 32Red Casino live dealer section. I could not find common house poker and dice games on the digital side.
I saw one Caribbean Stud game, but that’s all. There were no baccarat, craps, Pai Gow, or three-card poker games that are present at most online casinos.
Those games are all in the live casino.
I would typically include a baccarat game in my session, but I struck out here.
If you find one of these games at 32Red, don’t look for more than 10% credit on your bets toward a bonus rollover. The house edges on these games vary but are usually low.
Video Poker
There are only three choices at the international site and seven at the UK site, far less than the competition.
These are popular at many online casinos, so 32Red is lacking here. Jacks or Better and Deuces Wild make up the majority of the offering. They are coin-value games that allow bets from £ .10 to £25.
I couldn’t access the Deuces Wild game, so I played Multihand Jacks or Better, a Play’n Go version with a fair paytable.
I lost 30 credits through 25 deals and 5 credit bets.
The UK site has more options for wild-card and bonus games. However, video poker has such a razor-thin house edge that you will get just 2% playthrough credit on your bonus.
Casual Games – Specialty Games
Slingo dominates the specialty games at 32Red Casino.
There are a few scratch card games, keno, bingo, and crash games. However, Slingo has enough presence at the two sites to require a separate category from the menu.
The 32Red international site has 74 specialty games, 50 of which are Slingo. The ratio is about the same at the UK site.
Slingo combines bingo and slots; a bingo card fills its squares from the spins of a slot-type reel. I had read about Slingo being an option in some bingo halls but had never played the game.
Now, I’m a fan. I played a variation from Gaming Realms called Slingo Hot Roll, which also adds an element of dice.
The reel spins fill squares, and you can buy unfilled squares. When you fill a card, you move to the dice-roll round and gain more credits on the rolls.
I bought cards at 1 unit each and purchased squares until I filled a card. The dice roll round paid off, and I won 300 units.
The game was an absolute hoot, so I can understand its popularity. I also played a scratch-off game and a crash game and came out ahead on those.
Specialty games have better odds for the house, so you can expect 100% credit on your wagers with a bonus rollover.
Live Dealer Games
Enjoying the atmosphere of a land-based casino without leaving your screen is a big attraction, and 32Red Casino recognizes this with a predominance of live dealer games.
Both the international and UK sites have just as many, if not more, live dealer table games as electronic table games. And it’s not just blackjack, roulette, and baccarat.
There are wheel games, casino poker, and action games. There is even a craps game in which a machine does all the rolling.
You can get in for as little as £ .10 on some roulette or wheel games, but the card games start at £1. I spotted minimums as high as £1,000 at some blackjack tables.
I could not access the live dealer games because I had no account balance, but I have played live games from 32Red’s chief provider, Evolution.
Their settings and hosts are usually top-notch, and the interface is simple to use. Just a few times, I have had issues because of the connection.
Live dealer games will not contribute to a bonus playthrough.
3/5 rating reason: No fees and decent speed marred by few methods, slow verification, and at least a day to process.
32Red Casino banking options are few and strict because of UK banking and casino regulations. Those regulations prevented me from depositing, even for a review.
Credit cards and cryptocurrency are out, and a verification procedure is necessary before you can deposit money with any method.
That’s why using the same method for deposit and withdrawal is essential to avoid having to go through more verification when you withdraw.
The information here is from the UK site.
Deposit Options Summary
32Red Casino limits the depositing methods according to UK banking and casino regulations.
Unlike most online casinos, you cannot deposit with a credit card or cryptocurrency. However, 32Red accommodates several debit cards through Visa, MasterCard, and other systems.
The maximum deposit depends on your supporting bank. You can also use PayPal or the PaysafeCard voucher system.
Here’s a table with all the available deposit options.
DEPOSIT METHOD | MIN DEPOSIT | MAX DEPOSIT | SPEED | FEES |
---|---|---|---|---|
£10 | Varies | Instant | None | |
£10 | Varies | Instant | None | |
£10 | £10,000 | Instant | None | |
£10 | £425 | Instant | None |
32Red Withdrawal Options
The 32Red Casino payout options are the same as with deposits except for Paysafecard.
Instead, they offer a bank transfer option with higher limits. It is important to use the same withdrawal method as with deposits. If you don’t, you will have to go through another ID verification process.
The maximum debit card withdrawal depends on your account status and supporting bank.
- Is Verification Required? Yes – Photo ID and proof of address
- Fastest Withdrawal Method: PayPal – 12 hours
Here’s a table with all the withdrawal methods available.
PAYOUT METHOD | MIN WITHDRAWAL | MAX WITHDRAWAL | SPEED | FEES |
---|---|---|---|---|
£10 | Varies | 24 Hours | None | |
£10 | Varies | 24 Hours | None | |
£10 | £10,000 | 12 Hours | None | |
£10 | £100,000 | 1-3 Days | Varies |
Explaining the 4/5: A bit basic, but the Help Center goes a long way, and the chat responds sufficiently.
32Red Casino has three basic customer service outlets, but you have to get to them in a roundabout way. They want to filter you through their Help Centre, which is pretty comprehensive. Here are the support channels:
- Email: On-site
- Phone: Freephone: 0808 180 3232, National rate From outside the UK: 020 3544, National rate: +442035446732
- Live Chat: Yes – Real Person
- Response Time: Minutes
- Language: English
- Letter: 32Red Ltd World Trade Center, 4th Floor, Gibraltar GX11 1AA
Here’s How I Tested It
Here are my experiences using the support contacts and resources of this casino.
Live Chat
The chat comes up after you click Contact Us, get a Help Centre link, and an email prompt.
I used it to ask a question about withdrawal limits.
This prompt without an address asks for your email and promises a reply within 24 hours. I did not use it, but it is best for detailed questions.
My Experience With 32Red’s Support
The Help Centre has several categories that cover the operation well. After reading the site’s various sections, I was well-informed.
I had one thing I needed chat help with. It took around five minutes to get the answer I wanted.
What’s behind the 3/5: Finding and loading games can be an issue, but it is generally a fun time.
Navigating 32Red Casino was mostly smooth but not perfect.
The filters made it easy to browse different categories, like slots and table games, and the search bar helped me find specific titles quickly but they don’t go into much detail, like sorting by game features or providers.
Overall, they work fine for finding games without too much effort.
That said, sometimes the layout felt a bit outdated. The red and white theme is clean and easy on the eyes, though it doesn’t stand out compared to more modern casino sites.
The mobile version works as smoothly, so switching from a desktop is no problem.
As I mentioned in the games section, some complex games took a bit longer to load, but they ran perfectly once they started—I didn’t have any stalls.
Still, the wait made it harder to try more games.
Overall, 32Red keeps things straightforward and focuses on making gaming simple and hassle-free.
My Verdict
My journey with 32Red Casino could have been smoother without their location restrictions.
Beyond that, 32Red is a good gambling destination for casino players and sports bettors. I would be a member if I were in the UK or another accepted country.
What Makes 32Red Casino Unique?
- This casino offers a unique live craps game where a machine handles the dice rolls.
- With 3,059 slots and 50 Slingo games, 32 Red Casino leads in these two categories.
- The casino features real money games from 100+ software providers.
32Red Casino Vs. Other Online Casinos
I had a good overall impression of 32Red Casino, and I would put it above many other online operations I have experienced.
The game selection is better than most, bonuses are decent, and banking methods are enough to get you by.
ONLINE CASINO | BONUS | # OF GAMES | PAYOUT SPEED | READ REVIEW | START |
---|---|---|---|---|---|
|
150% up to £150 | 3439 | 1-3 Days | Review | VISIT CASINO |
|
100% up to $1,000 | 1628 | 1-5 Days | Review | VISIT CASINO |
|
100% up to $200 | 2346 | 3-10 Days | Review | VISIT CASINO |
32Red Casino Review FAQ
Here are questions and answers to other questions about 32Red Casino:
What are the games’ payout rates?
The games’ payout rates at 32Red Casino are along industry lines. Each slot I looked at had an RTP of 93% to 96%. Blackjack and video poker run around 99%, and roulette and baccarat run about 97%. Other games vary, but most specialty games are below 90% return.
How does the casino handle jackpot wins?
The casino handles jackpot wins individually, depending on the amount and if your account is verified. The best way for a player to get paid for a big win is to contact customer service with your account details. They may require gradual withdrawals.
What happens if I get disconnected during a game?
If you are disconnected during a game, you should be able to return with the same balance as before the wager when reconnected. If not, customer service should help.
What is the community like?
32Red has a player feedback section, a news section, and a social media presence. It is primarily promotional, but some of the feedback is helpful.
What happens if I’m locked out of my 32Red account?
The casino Terms promise assistance if you are locked out of your 32Red account. They advise contacting customer service.