My Opinion on Betway – Key Findings
Betway Casino is a big name in the industry, operating in many regulated markets worldwide. But does it live up to its fame? In some ways, yes—notably its large game selection, welcome bonus variety, huge jackpots, and fair bonus wagering requirements.
However, I was surprised to learn that Betway has poor customer support (automated) and many complaints on third-party sites.
This casino is worthwhile for its games and sign-up bonus options. Just be aware that you won’t get great support and may have to wait on payouts.
*Disclaimer: Betway Casino operates in five states and over a dozen countries. I’m in the US but not currently in one of the states that Betway serves. Therefore, my review is from an international perspective (Canadian VPN). The games and bonuses available may differ based on where you’re playing.
What I Liked
- Significant game selection (1,703 games)
- Multimillion-dollar slots jackpots
- Offers a rare live casino sign-up bonus
- Reasonable bonus wagering requirements
- Highly Regulated with licenses across the globe
Room for Improvement
- Limited customer support (e.g., automated chat)
- Too many categories in the casino section
- Low player ratings on third-party sites
Website
Year Established
2006
License
Arizona, Colorado, Indiana, Iowa, New Jersey, Pennsylvania & over a dozen countries (e.g., UK, Spain)
Number of Games
1,703
Available Games
Slots, blackjack, roulette, crash gaming, live dealer
Device Compatibility
iOS, Android, Windows, Mac, ChromeOS
Best Bonus
100% up to $250 (up to $750)
Best Deposit Method
Visa, Mastercard
Best Withdrawal Method
MuchBetter, Interac (for Canadians)
Accepted US States
VA, CO, IN, NJ, IA, AZ, PA
Min. Deposit
$10 for All Payment Methods
Customer Support
Live Chat
My Gambling Session Details
I usually deposit, play games, and cash out (if possible) when reviewing an online casino. However, I couldn’t do this at Betway because I’m in the US.
The only Americans that Betway accepts are from Arizona, Colorado, Indiana, New Jersey, and Pennsylvania—none of which are my home state.
Therefore, I registered through a Canadian VPN and learned as much as I could about this casino. I’ll do my best to provide insight—I just won’t be able to give you specifics on depositing and withdrawing. I relied on user reviews from third-party websites for these aspects.
I checked out multiple sites for user reviews on Betway, including Trustpilot, PissedConsumer, and Reddit. You can see favorable and negative comments from these third-party sites below.
Withdrawal Issues and Poor Support
“Left a review on here the other week about the trouble I was having withdrawing my money and that it is impossible to contact customer support!! Betway replied to my review and told me I needed to send in verification details to an email they gave me… I did that and have not had any more contact from them since.”
– Ciaran Cassidy (Trustpilot – 1 Star)
Lack of Contact Options
“The worst I’ve ever seen. I’m convinced they are criminals. They locked me out of my account, and now I have no way of contacting anyone who works there. The phone numbers they have listed are out of service, and the email address produces an automated message saying it is no longer responded to.”
– Simon M Pfo (PissedConsumer – 1 Star)
Good Games but Delayed Withdrawals
“The games are great, but not sure about the live chat system, and the process of the withdrawal is taking so long. I got told yesterday it would be processed today, but nothing yet if I get paid my winnings I will update to 5 […] Update, I received my winnings.”
– Jamie Jeffrey (Trustpilot – 5 Stars)
Unauthorized Charges
“I got charged on my credit card that I’m never aware of. I was charged four t8mes of 150 Canadian dollars each of the four withdrawals. Don’t charge anyone without their knowledge and consent. (Betway fixed the issue).”
– Nelson M Zms (PissedConsumer – Resolved/no rating)
Does Betway Address Players’ Complaints?
This gaming site has responded to criticisms and compliments at Trustpilot and PissedConsumer. Its typical response includes telling players they’ll look into an issue or thanking them for praise.
Betway support sometimes provides a detailed response on a specific issue explaining their actions. For example, this response explains slow support responses and why a player (“Teddy”) is missing deposit funds:
“We do apologize for the time it takes to get through to our support team on Live Chat. Our agents are dealing with high volumes at this time. Having reviewed your account, we can confirm that your deposit of £500.00 has been rejected on our side and escalated to the relevant team for review.”
I couldn’t get past automated live chat when looking for a Betway rep. Therefore, posting comments on third-party sites may be the best way to get human contact at this casino.
My Personal Thoughts on Betway’s Reputation
I went into this Betway review thinking the site’s reputation would be good. After all, this casino holds licenses in five states and over a dozen countries. I was surprised to see that Betway only scored a 1.3/5 on Trustpilot (16,727 reviews).
The average online casino review scores between 1.5/5 and 2/5—and these are offshore operators that usually only hold a Curaçao license. That said, Betway has taken a beating on Trustpilot.
The 2.2/5 score on PissedConsumer (328 reviews) isn’t bad. After all, most people only get on this site to complain about a company.
My personal thoughts on Betway are that it could improve its reputation by offering better customer service and making timely payments. Other aspects, like the games and bonus terms, seemed fair.
Regarding the latter, I didn’t see complaints about Betway cheating players out of bonuses like I do with other casinos.
Myths Busted About Betway
Plenty of legitimate Betway complaints exist on PissedConsumer and Trustpilot. However, I also saw criticisms that didn’t match my experiences, feeling that these criticisms are more myths than reality. You can see two typical player gripes I don’t share below.
Myth #1: Betway Steals Player Deposits
I got the impression when reading third-party website comments that some players think Betway is out to steal their deposit.
These claims stem from deposits going through but not being immediately available. Issues like these are frustrating, especially with the limited Betway support contacts.
However, these problems could be due to software malfunctions and problems with the payment methods.
I highly doubt that Betway blatantly steals players’ money. Of course, the casino could help itself out by providing more accessible support.
Myth #2: Everything About Betway Is Not Legit
The word scam came up a lot in player reviews regarding Betway.
Users who think this casino is a rogue operator cite missing deposits, slow withdrawals, and lacking customer service.
Again, Betway could clear up some problems by offering human-operated support in all markets it serves.
Nevertheless, I don’t think this gaming site is a scam. I saw legit Trustpilot users (i.e., those with multiple reviews that don’t look like shills) who wrote good things about Betway.
This casino features four welcome bonus options, including two for the casino and two for the sportsbook. By comparison, most gaming sites only offer one bonus or perhaps a crypto alternative. Therefore, I like the welcome packages at Betway.
You can only choose one Betway Casino bonus, including the regular welcome package or the live casino offer. This is one of the few casinos I’ve seen that provides a live dealer welcome bonus. If you enjoy live gaming, then you’ll want to consider this offer.
Other Betway promotions include leaderboard races and a Casino Club (loyalty). I prefer when gaming sites offer reload deposit bonuses, free spins, and/or cashback. That said, you won’t find much beyond the welcome package unless you’re into leaderboard contests.
My Recommended Bonuses
Again, not many Betway promotions are available after the welcome bonus. I had no trouble coming up with a welcome offer recommendation, but deciding on a second promo was difficult because there weren’t many. Here are my recommendations:
WELCOME BONUS UP TO $750 + 10 MEGA MONEY WHEEL SPINS
The standard welcome bonus is nice because it offers a 100% up to $250 bonus on each of your first three deposits. This breakdown means you don’t need to make a huge deposit to get significant bonus funds.
The terms on the casino welcome package are hit and miss. Wagering requirements are 50x the bonus, which is better than the industry standard of 40x the bonus plus deposit. You can qualify for this deal by depositing as little as $10.
On the downside, you only have seven days to meet wagering requirements. Additionally, the maximum bet with an active bonus ($7.50) is restrictive.
Welcome Bonus
Betway vs Other Casinos – Welcome Bonus
SEASONAL LEADERBOARD BONUS
I would’ve chosen the live dealer casino bonus for my second offer. However, I always find a promo for existing players (if available) with the second recommendation. I picked the seasonable leaderboard race because it offers £500,000—far more money than the other race (CA$37,500 or £21,000).
Other Betway Bonuses Reviewed
This gaming site provides an incentive to take advantage of the welcome package. I only wish that more was available after the fact. Two leaderboard races and a loyalty program aren’t enough for my tastes.
On the bright side, the Casino Club does provide opportunities for more rewards after you’ve exhausted the welcome promo.
Again, few promotions are available after the sign-up offer. The following leaderboard race is the only other promotion available at the time of my Betway Casino review.
| Bonus | Bonus Type | Rollover | Bonus Code |
|---|---|---|---|
| CA$37,500 Prize Pool | Gold Leaderboard | N/A | N/A (opt-in & play) |
This online casino offers 1,703 games, including slots, blackjack, roulette, crash gaming, video poker, and live dealer tables.
I couldn’t deposit and play for real money, but I did access demos for different games. I counted the games in each major category available to Canadians (minus Ontario). Here’s what I got:
1,348
Real Money Slots
84
Jackpot Slots
60
Table Games
10
Video Poker
20
Specialty
181
Live Games
Software Providers
Multiple studios also provide Betway live dealer casino games, such as BetGames.tv, BluePrint, Evolution Gaming, and Pragmatic Play.
Evolution is especially notable because it has set industry standards regarding live dealer game selection and studio quality. Over two dozen software developers provide the Betway Casino games. Prime examples include:
My Top Game Picks
Here are my top picks based on trying demos:
Big Bass: Keeping It Reel
Part of the famous Big Bass series, this slot features solid win potential (10,000x) and a fishing-themed bonus round that I triggered once.
Wanted: Dead or a Wild
A 5×5 slot with unique Western-themed graphics and a 12,500x top payout.
Hades vs Zeus: Gods of War
I like how this game lets you choose between Zeus mode (low volatility) and Hades mode (high volatility). It also has a significant 15,000x top payout.
Bison Bonanza
Bison Bonanza features scatter pays and free spin multipliers worth up to 500x.
The Goonies Megaways
This 5-reel, 20-payline slot incorporates several popular Goonies characters into the features.
Now that I’ve discussed my favorites here, I’ll offer in-depth info on each category below.
SLOTS
This gaming site impresses with its slot selection, offering over 1,300 titles from premier developers.
It also features some of the industry’s biggest progressive jackpots. For example, Microgaming’s Mega Moolah network currently offers a $5 million top prize.
One drawback includes too many slots subcategories. I don’t see a need for sections like Stepper Slots and Bonus Buys mixed in with table games and crash gaming.
Slots are one of only two categories (parlor games being the other) contributing 100% towards bonus rollover. Therefore, you’ll want to consider these games when meeting wagering requirements.
Betway vs Other Casinos – Number of Slots
Blackjack
Betway offers plenty of unique games among its 25 blackjack variants. Titles include Perfect Pair, High Streak, Rapid Multi-Hand, Vegas single deck, and Vinnie Jones Blackjack.
You must be careful when using a bonus since Betway restricts certain blackjack variations from promotions.
The non-restricted games contribute 8%, which, although not great, is at least something.
Roulette
This casino does even better with roulette than blackjack, offering 32 variants. The selection includes Immortal Romance, Low Stakes, Mega Moolah, Multifire, Sweep & Win, Ultra Warp, and XXXtreme Lightning.
All roulette games contribute 8% towards wagering requirements. Therefore, you don’t need to worry about specific variants being restricted from bonuses.
Other Table Games
I was surprised at how few other table games Betway has beyond roulette and blackjack. The only additional options I could find included baccarat, Dragon Tiger, and sic bo.
Most casinos with this many games have much more in this category.
I saw that baccarat and sic bo are excluded from promotions. I’m assuming Dragon Tiger does contribute (8% rate) because it’s not among the restricted games.
Video Poker
You’ll find Betway video poker games under the “Poker” category. I count over a dozen variations, such as Aces & Eights, Bonus Deuces Wild, Cards of Athena, and Jacks or Better (JoB).
I opened the JoB game and found that it offers a 9/6 pay table (99.54% RTP). Therefore, I’m confident that other video poker variants here pay well.
This category contributes 8% towards wagering requirements for qualifying games. The latter is key because most video poker variants (e.g., All Aces, JoB) don’t count towards promos.
Casual Games – Specialty Games
These games are split into three categories, including Betway exclusives (mostly scratchcards), crash gaming, and video bingo.
I found the bingo category particularly interesting due to themes like Crazy Monkey, Immortal Romance, and Thunderstruck II.
The majority of this category provides 8% towards bonus wagering requirements. Some crash games like Aviator and Maverick X are among the few restrictions.
Live Dealer Games
The Betway live casino is huge, boasting 181 unique games at the point of this review. Examples of Betway live games include Adventures Beyond Wonderland, Buffalo Blitz, Eclipse Blackjack, Majority Rules Speed Blackjack, Quantum Roulette, and Unlimited Blackjack.
Many online casinos exclude live gaming from bonuses. Betway differs because one of its welcome packages centers on this category.
Live tables only contribute 8% towards rollover (vs. 100% for slots), but this offer is still enticing if you love these games.
Betway offers an average number of banking options compared to other international casinos I’ve reviewed. Its methods include credit cards, e-wallets, prepaid cards, and bank transfers.
Cryptocurrencies are not among the selection, but highly regulated casinos like Betway don’t typically accept crypto. After all, licensing jurisdictions like the New Jersey Division of Gaming Enforcement and the Pennsylvania Gaming Control Board haven’t approved them.
Deposit Options Summary
The Betway deposit methods include Visa, Mastercard, Flexepin, Interac (Canada only), MuchBetter, Paysafecard, and Payz. The minimum deposit is $10, which qualifies you for the Bedway bonus. This casino doesn’t charge fees for any deposit options.
- Fastest Deposit Method: Visa & Mastercard/Instant
- Deposit fees: No
Recommended Deposit Method
I couldn’t deposit here because I’m from a state that Betway doesn’t serve, but I’d go with Visa or Mastercard if I could.
Credit cards offer instant funding and, in the case of Betway, don’t involve extra fees. By contrast, some online casinos add a fee when you use credit cards.
I couldn’t deposit here because I’m from a state that Betway doesn’t serve, but I’d go with Visa or Mastercard if I could. Credit cards offer instant funding and, in the case of Betway, don’t involve extra fees. By contrast, some online casinos add a fee when you use credit cards.
| DEPOSIT METHOD | MIN DEPOSIT (CAD) | MAX DEPOSIT (CAD) | SPEED | FEES |
|---|---|---|---|---|
|
|
$10 | None | Instant | None |
 |
$10 | None | Instant | None |
 |
$10 | None | Instant | None |
 |
$10 | None | 5-30 minutes | None |
 |
$10 | None | 0-15 minutes | None |
 |
$10 | None | Instant | None |
 |
$10 | None | 0-60 minutes | None |
Betway Vs Other Casinos – Deposit Methods
Withdrawal Options Summary
The Betway withdrawal methods available to Canadians include bank transfer, Interac, Mastercard, MuchBetter, and Visa. You must verify your accounts by providing the front and back of a photo ID, which could be a driver’s license or passport.
This casino may require additional identification before verifying your account. It lists a utility bill or bank statement within the past six months as valid supplemental identification.
- Is Verification Required? Yes/Photo ID (possibly proof of address)
- Fastest Withdrawal Method: Interac & MuchBetter/0-24 hours
Recommended Payout Method
MuchBetter is my preferred Betway withdrawal option because it’s the fastest available method (tied with Interac). From what I can see, it doesn’t have a max cashout amount either.
Interac offers quick withdrawals, although it caps out at $10,000 per transaction.
Of course, processing time plays a role in how quickly you’ll receive funds. Some player complaints suggest that cashouts can take weeks due to slow processing.
| PAYOUT METHOD | MIN WITHDRAWAL (CAD) | MAX WITHDRAWAL (CAD) | SPEED | FEES |
|---|---|---|---|---|
 |
$10 | Not listed | 1-5 days | None |
|
|
$10 | $10,000 | 0-24 hours | None |
|
|
$10 | Not listed | 0-24 hours | None |
|
|
$10 | $50,000 | 1-5 days | None |
|
|
$10 | $50,000 | 1-5 days | None |
Betway Vs Other Casinos – Withdrawal Methods
This gaming site claims to offer customer service via email and live chat. However, I could only reach support through chat—an email response indicated that Betway no longer responds to its inbox.
You must go through the help section before accessing customer service. The live chat option becomes available after you select a question and indicate that you need more help. Unfortunately, it’s only automated chat and can be frustrating to use.
I wanted to ask support if there’s a max cashout on the welcome bonus. However, I didn’t have any luck getting a valid answer.
The chatbot provided preset questions and answers, and the max cashout question wasn’t on the menu. I assume the lack of email support and automated chat led to the many complaints on third-party sites.
- Email: Not found
- Live Chat: Yes – Automated
- Response Time: Seconds
- Language: English
The Betway user experience is okay but could improve.
My key issue is the overabundance of subcategories in the casino lobby.
For instance, I don’t think this casino needs individual categories for baccarat, crash games, and grid slots. It also puts live dealer tables in the table games category—despite there being a separate section for the live casino.
I didn’t find Betway Casino difficult to use beyond this issue. Once I mentally blocked out the unnecessary categories, I found the slots, blackjack variants, roulette games, and live dealer tables with little trouble.
The simple Betway design also eliminates potential distractions while browsing on a desktop or mobile device.
The Best Features
- Over 1,700 games, including top-tier slots, live dealer tables, and progressive jackpots.
- Games powered by industry leaders such as Evolution Gaming, Pragmatic Play, and Betsoft.
- Competitive odds, robust live betting options, and valuable promotions for sports bettors
- Clean interface with easy navigation, ideal for both desktop and mobile users
Betway Sportsbook Review
This is primarily a Betway Casino review, but I checked out the sportsbook too. This betting site stands out for its significant live (in-play) betting section, frequent promotions, and odds.
The in-play betting section covers 8-10 sports and offers hundreds of wagers. Betway offers far better promos for existing sports bettors than it does casino players.
I compared the Betway Sportsbook odds to other bookmakers, finding that it takes less juice on spreads and totals than its competitors. For example, I saw one spread where this site features -105 odds compared to -110 and -115 at most other sportsbooks.
The most glaring weaknesses for Betway Sports are the same ones plaguing the casino—automated support and slow withdrawals. It also doesn’t offer live streaming in Canada, although my research shows it does in other markets.
Weighing the good and bad, I think Betway is an above-average option thanks to its solid promos, odds, and live wagering.
Pros
- Worthwhile promos like free bets & parlay insurance
- Large in-play betting section
- Better odds than most competitors
Cons
- Limited/automated support (just like with the casino)
- 7-day expiration on bonuses
- Live streaming is not available in all markets (like Canada)
Sportsbook Summary (If Applicable)
- American Sports: Football, Basketball, Baseball, & Hockey
- Leagues Available: NFL, NBA, NCAAF, NCAAB, MLB, NHL
- International Sports: Aussie Rules, Boxing, Cricket, Rugby, Soccer, Tennis, UFC
- International Leagues Available: FIFA, Premier League, Bundesliga, British Super League, IPL, ATP, WTA
- Other Betting Markets: Esports, Celebrity, Politics
- Live Betting: Yes
- Racebook: Yes
- Best for Audience: Best for bettors who value regular promotions, in-play betting, and favorable odds
- Best Promo: 100% up to $200 welcome bonus
- Years Operating: 2006
Best Bonuses for Sports Betting
Two Betway sports bonuses are available for new players. I’ll briefly cover both of these offers and a promo for existing bettors below:
WELCOME OFFER 100% DEPOSIT BONUS UP TO $200
Many online sportsbooks that operate in regulated markets don’t offer match bonuses. Therefore, this Betway sports bonus is worthwhile if you’re looking for more than free bets. Downsides include mediocre rollover (10x) and seven days to meet these wagering requirements. Nevertheless, I still think this offer is worth consideration.
FREE BET UP TO $200 + 50 FREE SPINS
Betway matches your first bet by up to $200. A successful first wager pays winnings minus the stake (e.g., $100 winner at -110 odds pays $91). I prefer match bonuses versus laying my hopes on one successful bet. Nevertheless, this promo is another solid welcome offer.
FREE BET SPECIAL FOR LOYAL COSTUMERS
You get free bets under certain conditions when wagering on a highlighted game. For example, every run scored by the Boston Red Sox might deliver a $2 free wager (requires a $10+ pre-match bet on Boston).
Betway Vs. Other Gambling Sites
Betway is unique compared to other gambling sites because it offers four welcome bonuses, including a live dealer casino bonus. It also has more games than most online casinos at 1,620.
However, it lags behind the competition regarding promotions for existing players and has a tight deadline for meeting bonus rollover. You can see how this online casino compares to the competition in other ways below.
| ONLINE CASINO | BONUS | # OF GAMES | Average RTP | READ REVIEW | START |
|---|---|---|---|---|---|
  |
WELCOME BONUS 100% up to $1,000 | # OF GAMES 1,703 | AVG RTP 95-98% | Review | PLAY NOW |
  |
WELCOME BONUS 125% up to $3,750 | # OF GAMES 613 | AVG RTP 95-97% | Review | PLAY NOW |
  |
WELCOME BONUS 150% up to $3,000 | # OF GAMES 588 | AVG RTP 95-98% | Review | PLAY NOW |
My Verdict
Betway Casino will continue attracting players based on its world-famous brand, but it has issues beneath the surface.
The Canadian version I reviewed has limited customer service, poor player opinions, and limited promos.
Nevertheless, you might find value in any of the four welcome bonuses due to their size and favorable terms. This casino also has over 1,600 games and multimillion-dollar jackpots.
Betway is best for 1-3 deposits to capitalize on a quality welcome package. It’s not great when you’re seeking a long-term option with great support and frequent bonuses.
Player Protection
The Betway responsible gambling page provides access to multiple tools, including session reminders, deposit limits, indefinite self-exclusion, and definite self-exclusion. It also offers tips and resources on playing responsibly.
You can learn more about this subject by visiting the OUSC responsible gambling page. Info on player protection for specific jurisdictions is available through USA State pages.
FAQ
You may have additional questions not covered in my Betway Casino review. The following FAQs provide more info on this gaming site.
Is Betway legit?
Betway is seemingly legit based on its many licenses and eCOGRA certification. However, player comments on Trustpilot and PissedConsumer indicate that Betway may have problems handling withdrawals and providing customer support.
Does Betway pay out?
The general consensus I got from reading player reviews is that Betway does pay out. However, certain players are unhappy with the withdrawal time, with some claiming that they never got paid.
What are the games’ payout rates?
I googled Betway Casino RTP and found a page containing games’ payout percentages on the official website. Examples include 5 Reel Drive (96.95% RTP), Bonus Deuces Wild (99.15%), Classic Blackjack Gold (99.91%), Mayan Princess (96.45%), and Wild Orient (96.52%).
How does Betway handle jackpot wins?
The maximum Betway withdrawal ranges from CA$10,000 (Interac) to unlimited. Therefore, you can withdraw jackpot wins in installments based on the given payment method. This situation is better than most online casinos I’ve reviewed, which only permit up to $2500-$3000 cashouts.
Is there a Betway app?
Betway offers an app in many jurisdictions. For example, you can download the Betway Casino app in Arizona, New Jersey, Pennsylvania, the UK, Spain, and many other jurisdictions.
What happens if I get disconnected during a game?
You can reload the game and check if your progress is saved. Assuming anything is wrong, you can visit the help section and check for related inquiries. Unfortunately, you may have trouble reaching support if this route doesn’t work.
What is the community like?
I didn’t see a Betway forum on the website, but I did find Reddit threads dedicated to this online casino. The Reddit threads—although brief—cover player experiences on the casino and sportsbook.
Is there a Betway no-deposit bonus?
No Betway no-deposit bonus is currently available for Canadian players. However, this operator may occasionally offer no-deposit promos when it enters new markets. Such deals provide an attractive incentive to sign up and choose Betway over other gaming sites.
What happens if I’m locked out of my Betway account?
This problem can be as simple as selecting Forgot Login and following the instructions. If you have a technical problem, check the Betway help section or use automated live chat.
How can I turn my casino winnings into cash I can use?
You need to meet the Betway minimum withdrawal of $10 before collecting winnings. If you’re using a Betway Casino bonus, you must satisfy the terms and conditions before cashing out the funds.