Player Complaints and Opinions

We search through varying sources to get a full spectrum of opinions.

If we notice any patterns, such as multiple complaints about withdrawals, we take that feedback seriously and factor it into our rating while weighing it against our own experiences.

Licensing

We check to make sure a casino is licensed and learn about the company’s origins.

Not only is a license often required for an online casino to operate legally within its jurisdiction, but it also ensures that it’s upheld to certain standards of fairness and transparency.

Safety and Security Measures

Security is essential for ensuring that an online casino is safe to use.

We verify that each site employs SSL encryption to protect personal information. We also check for additional security measures like two-factor authentication, regular third-party security audits, and transparent data protection policies.

A casino must have these security features to receive a high rating from us.

Value to Player

A bonus should add value to your gambling experience, whether it’s a large deposit match or free spins.

The terms and conditions typically dictate that you have to wager a certain amount to be able to withdraw, so the bonus must be worth your time and effort.

Fair Terms and Conditions

We mainly consider wagering requirements, expiry dates, and the games available to clear the bonus.

We analyze the rollover requirements and compare them to industry standards to ensure they are reasonable. Typically, we look for rollover requirements that are not overly demanding.

The ease or difficulty of clearing these bonus requirements is crucial; we prefer bonuses that offer sufficient time to meet these conditions, ideally 30 days or more.

The promotion terms should also include multiple games that contribute to the rollover requirements and appeal to various interests. A 100% contribution for slots is very common, so that’s a must.

We mostly look for flexible and reasonable terms that are actually cashable.

Promotion Variety

A casino should have a diverse selection of bonuses and perks that benefit the player.

We want to see reloading offers, social media contests, weekly rotating bonuses, and loyalty programs that reward you for being a repeat customer. The more options, the better.

Deposit and Payout Methods

A gambling site needs to offer a variety of popular deposit and payout methods to accommodate players’ needs.

We prioritize quality over quantity. Casinos receive higher scores if they offer popular methods like credit cards and cryptocurrencies, have minimal or no fees, and maintain low deposit and payout minimums.

On the other hand, methods with high minimum withdrawals or high fees receive lower scores. These limits make it difficult for players to access their funds.

Plus, we verify that all advertised options are available to players.

Acceptable Speed

We test both deposits and withdrawals to ensure the transaction speed is acceptable.

The process should be straightforward and efficient. We document any issues we encounter.

Deposits should typically occur instantaneously, while withdrawals should be processed within a reasonable timeframe of three to ten days, depending on the method used.

We also evaluate the consistency of these speeds, checking if the casino maintains reliable processing times across different transactions.

Additionally, we assess customer support responsiveness in case of delays or issues, ensuring players can get timely assistance when needed.

Fair Withdrawal Policies

We examine the withdrawal process to look for any unfair practices.

We expect to see low fees, or at least some options without fees, and the verification process should be relatively easy. Typically, a photocopy of your ID, selfie, and proof of address is standard.

Free Play Options

Free or demo play, puts a casino a cut above the rest by allowing players to test and learn about games before wagering real money. It isn’t always available at gambling sites.

While we don’t necessarily hold it against them if it’s not an option, it will get bonus points if it is.

Software Developers

When well-known software developers agree to provide games to a casino, it’s a good sign it’s legitimate.

On top of that, some of the most popular providers develop the best games with unrivaled artistry and exciting features.

RTP

High RTPs (return to player percentage) indicate a game will pay out more to the player over time.

For reference, blackjack has a 99.5% RTP, which, with good strategy, is one of the highest of all gambling games. Slots tend to average 96%. Overall, we want to see plenty of games with RTPs in that range.

Game Variety

Even though casinos typically offer the largest selection of slots, we look for a good variety of games in each category.

The amount doesn’t have to be tremendous, but it should be diverse.

For example, if the casino only has six blackjack games, we would still want to see multiple variations in that section.

Site Experience and Feel

We consider the casino’s aesthetic appeal and layout. We don’t want to encounter a blinding background that hurts the eyes or have any problems finding what we’re looking for.

Games should be categorized, promotions should be accessible, and terms and conditions should be easy to locate. Also, the site should function well without glitching.

Mobile Compatibility

We log into our accounts on a mobile device and play games to experience the casino on a small screen.

We ensure the site is still navigable, the buttons are easy to click, the gameplay is smooth, and the graphics are crisp.

If a site’s design feels intuitive on both desktop and mobile and we don’t encounter any lagging, we can give it a high score.

An example of a low rating in this category would be if it is difficult to find information, it’s a struggle to open games, or the mobile version doesn’t work.