My Opinion on Lucky Red – Key Findings
Lucky Red can be a decent online casino or completely frustrating to play. It all depends on which option you pick.
The casino offers high-quality online slots and casino games, along with fast and free deposit options. The PC download version has the most games, but you can only play Live Dealer games on your mobile device.
The browser version is buggy, making gameplay incredibly frustrating. Unless you plan to download and play on a PC, be ready for a glitchy game experience.
What I Loved
- High-quality slot games and video poker.
- Accepts Zelle payments, allowing secure payments from your bank account.
Room for Improvement
- The browser version of the site has a lot of glitches and outdated Flash games.
- Game options are not consistent on all versions (desktop, mobile, and PC).
- Difficult verification process.
Website
Year Established
2009
License
Curaçao
Number of Games
250+
Available Games
Slots, Table Games, Video Poker, Specialty Games, & Live Dealer
Device Compatibility
PC, Mac, iOS, Android, & Windows
Best Casino Bonus
400% up to $4,000 Welcome Bonus
Best Deposit Method
Visa & Zelle
Best Withdrawal Method
Bitcoin
Restricted US States
None
Min. Deposit
$35 – Credit Cards, Zelle, & Cryptos
Customer Support
Email, Live Chat, & Phone
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My Gambling Session Details
I spent about a week playing at Lucky Red Casino. Since I had never done so before, I decided to try Zelle payments. After speaking with customer support, I deposited $35. I opted to skip the bonus since.
During my sessions, I played a lot of video poker, slots, blackjack, and a few other table games.
Unfortunately, my sessions were plagued by glitches and freezing. I’ll talk about that more in the games section.
I ended up downloading the software for PC, which helped with the glitches, but then I noticed the differences in the catalog. It had more games than the browser version.
My session had ups and downs. Twice, I got below $10 in my balance and would hit a nice win on slots.
The third time around, I was down to around $8 and then hit four Aces in Double Double Bonus, putting me up above $50. That’s when I decided to cash out with Bitcoin.
To say that it was a frustrating process was an understatement. See more in the banking section.
I enjoyed the quality of slots and video poker at the site, but the glitches and the fact that the game catalog is not consistent across devices soured my experience.
Lucky Red Casino has a mixed reputation among players. Some want you to believe that the casino is a complete scam, while others stand by it.
I reviewed the Lucky Red Trustpilot page to get some insights. Here’s what I found.
It Is Difficult to Withdraw
“Made it easy to deposit money and made it horrible and damn near impossible to withdraw ended up not getting none of my money…” – Kevin
Games Are Rigged
“Multiple times observing eleven red numbers in a row, or 11 evens or 11 small numbers in a row on roulette. It is literally statistically astronomical until you couple multiple occurrences in a short time frame…” – Armed And Wranglerous Armed
Eventually Won $954
“…My only gripe was the verification process— it took about a week to be fully verified and approved for payment. But I was able to withdraw via Bitcoin and won $954!” – Nicole G.
My Overall Thoughts About Lucky Red’s Player Complaints
As you will see later in my review, I agree with Nicole about the verification issues.
Regarding the other complaints and others I see online, many seem to be from players who either don’t understand how gambling works or their comments are vague, with no actual details.
You’ll also notice many negative reviews from other companies regarding the casino’s past negative business practices.
Most of those complaints appear to be years old, and I recommend forming your own opinion. Recent information from actual players shows your standard mix of complaints and kudos.
Myths Busted About Lucky Red
There are fewer myths floating around about Lucky Red Casino than other online casinos. Let’s take a quick look at some of the most common.
Myth #1 – The Casino Will Steal Your Crypto
There are many testimonials showing that crypto payments work well, and there are no reports from major watchdog sites regarding crypto payments.
What has likely happened is that players complaining have made mistakes in sending crypto, such as not sending the minimum deposit or sending it to the wrong crypto address.
This is not an issue with the casino but with the sender.
Myth #2 – Casino Games Are Rigged
Of course, there are always people who will claim that casino games are rigged, and some people are trying to claim the same with Lucky Red Casino.
I can tell you from my testing that the games did not show any patterns of unusual play.
It is not uncommon to encounter a string of losses or even wins that are outside the norm, but this is not the norm with this casino.
Myth #3 – Customer Support Doesn’t Help
Several complaints try to convince players that customer support does not answer and is useless.
I can tell you that customer support does indeed answer, but live chat can sometimes be a bit slow to respond.
It seems that response times are slower on the weekend. However, you can also give support a call if live chat does not answer.
I generally reached an agent in around two minutes over the phone.
Unless you play slots exclusively, playing on a bonus will be a waste of time.
The wagering requirements at this casino are restrictive on most table games, with table games and video poker contributing 40% or less.
Slots and Keno are the only games contributing 100%, so stick with the bonuses that allow play for slots.
Outside of the recommended bonuses below, the best offers are the weekly slots bonuses, with an average rollover of 25x. You won’t get many free spins, but you’ll get a bankroll boost.
My Recommended Bonuses
This site has bonus offers daily, but a couple stand out above the others. Here are my top bonus picks for this casino.
Lucky Red Casino Welcome Bonus
The welcome bonus is easily the best bonus offer. Make your first deposit with code LUCKYRED400 and you’ll get a 400% up to $4,000 match bonus.
If your deposit is in crypto, you’ll also get a $75 free chip. The bonuses are only good for slots and keno games. The rollover for both is 50x.
While the rollover is higher than most other bonuses, the extra bonus money makes up for that. Plus, you have unlimited time to clear the requirements.
You’ll probably notice an alternative welcome bonus that’s good for all games. Don’t bother with that one, as the wagering requirements are too restrictive for table games and video poker.
Sign-up Bonus
Lucky Red vs Other Casinos – Welcome Bonus
Unlimited Crypto Boost – 80% up to $1,000
If you plan to deposit with crypto, the unlimited crypto boost is one of the best offers. Deposit $35 or more with code CRYPTO80 for an 80% match up to $1,000.
This bonus has a 35x rollover and is only playable on slots.
If you redeem this offer seven times in seven days, you will also get a $70 free chip. Your chip must be claimed within seven days of claiming the bonus for the seventh time.
The chip is good for all games except Banana Jones, has a 50x rollover and a max cashout of 10x. The fact you can use this on any crypto deposit at any time makes it one of the top offers.
My Thoughts on Lucky Red’s Bonuses
Overall, there is a good mix of bonuses, but the slots offers are the only ones worth your time.
There are no time limits on most offers, so this gives you plenty of time to clear the offers, and the rollover on most offers is a bit more reasonable than that of many online casinos. Crypto players get a nice boost on all offers, making it worthwhile to deposit with crypto.
With that said, if you’re playing table games, video poker, or live dealer games, don’t play with a bonus. You’ll be wasting your time.
Since I play a lot of video poker, I didn’t play with a bonus.
Other Bonuses I Reviewed
While writing this review, I also checked out other casino bonuses.
Except for the first one, all of them are daily bonuses, organized by day of the week—Monday is the second, Tuesday is the third, and so on. You receive an additional 5% bonus if you deposit with cryptocurrency.
BONUS | ROLLOVER | BONUS CODE |
---|---|---|
100% Match – $75 Free Chip With Crypto Deposit | 50x | LUCKYRED400 |
Unlimited 65% Bonus (Slots) | 25x | RED65 |
70% Bonus for Slots (5x Use) | 25x | SUPER5 |
Unlimited 66% Bonus (All Games) | 25x | TOPUP |
65% Bonus (3x Use) – 75% on Deposit Over $200 | 25x | MAX200 |
Unlimited 77% Bonus (Slots) | 25x | CLUB77 |
65% Bonus + 5 Spins on Triple Twister (Slots) | 25x | TWIST5 |
Unlimited 70% Bonus (All Games) | 25x | NONSTOP |
Key Takeaways
- RealTime Gaming is the sole software provider for this casino.
- I encountered glitches and freezes, but the games eventually resumed, allowing me to cash out.
- My balance dropped to $8, but hitting four Aces in Double Double Bonus boosted it to over $50.
- The game catalog varies by device: mobile offers live casino games, the downloadable version has the most games, and the browser version struggles with outdated Flash.
Lucky Red Casino is a single-provider casino with over 225 games from RealTime Gaming. There is a good mix of slots and more video poker options than most casinos, but otherwise, the casino lacks variety.
One thing that is very odd is that every version of this casino is different. The browser (Instant Play) version has the fewest games. Live dealer games are only available if you play on your mobile.
The downloadable version has the largest selection of games but no live dealer.
The quality of the games is a bit mixed. There are many high-quality ones, but there are also many that are outdated. This includes several flash-based games that will no longer work on many browsers.
While I found playing at the casino enjoyable, I encountered many problems with software glitches or games no longer working for my browser.
In some cases, games would cause my PC to slow down dramatically. Mobile players and those who download the desktop program will have a better experience. Still, the casino needs to consider upgrading its web software and converting all games to HTML 5.
200+
Real Money Slots
12
Jackpot Games
3
Specialty Games
15
Roulette & Other Table Games
3
Blackjack Games
15
Video Poker Titles
Note: These amounts are based on the browser version. The downloadable version offers even more games. Read below for the exact game counts for each version.
My Top Game Picks
Below are some of my favorite casino games, including those I played during this session.
Copy Cat Fortune
I loved the Reel Copy feature in this game, which can duplicate symbols across multiple reels, leading to exciting and potentially massive wins.
The nighttime cityscape and mysterious feline theme add a fun and immersive twist to the gameplay.
Doragon’s Gems
As a fan of dragon-themed adventures, I found Doragon’s Gems particularly engaging.
The cascading wins and multiplier trail that adds wilds create a dynamic and rewarding experience, making every spin feel exciting.
Jackpot Piñatas Deluxe
This game’s vibrant Mexican theme and the engaging Pick a Bonus free spins game were a delight to play.
The chance to win a progressive jackpot of around $250,000 added an extra layer of excitement and anticipation to my sessions.
Lucha Libre
I enjoyed the lively luchador-themed gameplay, complete with jumping wilds and unique bonus rounds like Time to Rumble and Mask of Doom.
These features not only kept the game engaging but also offered the potential for impressive prizes.
The Three Stooges
Based on the classic comedy trio, this game brought a nostalgic feel to my sessions.
The multiple bonus features and the progressive jackpot of up to $50,000 made it both fun and rewarding, reminding me of the timeless humor of The Three Stooge.
Continue reading to learn about my adventures playing the different games at this casino.
slots
This casino has over 200 online slot games to pick from, including a handful of progressive jackpot slots.
There are many popular franchises like Bubble Bubble and Cash Bandits.
I had a few more problems playing slots at this casino than I have at other sites. I started having a lot of game freezes, and my screen started going black during some games.
I switched from Chrome to the Brave browser. I discovered that the issue is that there are still games at Lucky Red that utilize Flash, which is no longer supported.
Some games will launch and give you a warning that the game is no longer supported in your browser and that you must play the game on mobile.
This is the first time I have had this issue with a RTG casino, so I wonder if the site uses older server software.
I ended up downloading the desktop program and found that playing on it was a better overall experience, but this is not convenient for most people, and upgrading the website to match would be better.
Despite the site’s glitches, I had some decent luck in slots. Both Doragon’s Gems and Cash Bandits Museum Heist provided big wins that brought my bankroll from the brink a couple of times.
Other games I tried out included Bubble Bubble 3, Diamond Fiesta, Dragon Feast, and Gem Fruits.
Slots are one of the best ways to clear a bonus here. They contribute 100% toward the wagering requirement.
Lucky Red vs Other Casinos – Number of Slots
Blackjack
If you love blackjack games, you’ll be disappointed.
There are three games in the browser version and eight in the PC version. Some options include European Blackjack, Blackjack Perfect Pairs, Match Play 21, Pontoon, and Super 21.
Graphics are standard for blackjack games, and limits are reasonable, starting at $1 per round. I ended up playing more on the PC version rather the browser because the later wanted to freeze or glitch.
Blackjack games are not good for playing a bonus as they only contribute 10% toward the wagering requirement.
Roulette
The online roulette section is a desert here. You have a single option for European Roulette on all platforms.
The game is the same as when it was first released, with basic graphics and sound. It gets the job done, but there is nothing exciting about the game.
Roulette is the only other game that is remotely feasible for clearing a bonus. It contributes 40% toward the wagering requirement.
It’s not ideal but it is as good as you’re going to get outside of slots and Keno.
Other Table Games
Table game options are a bit lacking compared to other online casinos.
You’ll find 14 options in the web version, including Blackjack and Roulette, and 25 in the downloadable version.
The browser version includes poker games, Baccarat, 32 Card, Andar Bahar, and Teen Patti. The other one includes Craps, Red Dog, Three Card Rummy, War, Pai Gow Poker, and Texas Hold’em Bonus Poker.
Casino poker games like Caribbean Stud only contribute 20% toward the rollover, while most other table games only contribute 10%.
These titles are not suitable for clearing a bonus.
Video Poker
Video poker is the real highlight of this casino for me. There are 15 options for video poker in the browser version and 17 variants in the downloadable version, which includes multi-hand games.
Variants include Jacks or Better, Joker Poker, Sevens Wild, Double Double Bonus Poker, and Pick ‘Em Poker. The downloadable version also includes Mystery Bonus Poker and European Slot Poker.
Depending on the game, graphics and sounds range from very basic to slightly above average. The RTP on games ranges from around 97% up to 99%.
If you’re a video poker lover, this is one of the better US online casinos. I really like the variety of games at this casino. Still, I wish they would upgrade the browser version to allow for multi-handed play.
These games are not a good option for clearing a bonus as they only contributes 20% toward the rollover.
Casual Games – Specialty Games
There are 10 specialty games at this casino, but only three are in the browser version.
Keno, Banana Jones, and Fish Catch are your browser options. The PC version includes Hot Dice, Sic Bo, Lucky 8’s, Magic 7’s, Roaring Twenties Bingo, 5 Diamond Blackjack, and Bonus Bingo.
Some games, such as Fish Catch, have excellent graphics and gameplay. Other games, like keno, are more basic.
Speciality games are largely excluded from bonuses. The exceptions are keno, craps, and Sic Bo.
Sic Bo and Craps contribute 10% toward the rollover and are no good for clearing a bonus.
However, keno contributes 100% and is the only specialty game worth playing on a bonus.
Live Dealer Games
Lucky Red Casino has live dealer games, but only in the mobile version.
Games are provided by Visionary Gaming, which is a subsidiary of RealTime Gaming. Your options are limited to blackjack, roulette, baccarat, and Super 6.
Unfortunately, other than Roulette, these games will not be suitable for smaller bankrolls. The minimum bet for baccarat and Super 6 is $5, and blackjack starts at $10 minimum bets.
Roulette has $1 minimum bets.
Overall, the setup is average, with average camera work and dealers looking like they want to be elsewhere.
These games are OK for the gaming aspect, but if you’re playing for the human interaction, you’ll be disappointed.
Also, these games do not contribute to the rollover, so don’t bother playing them on a bonus.
The deposit options are slightly better compared to other online casinos.
Like many sites, they accept credit cards and crypto, but they also offer Zelle payments, allowing you to securely pay from your bank account with no fees.
One thing to be aware is that you must enter the last four digits of your social security number before making your first deposit. This is part of their verification system and is non-negotiable.
Deposit Options Summary
I liked the variety of deposit options offered. For credit cards, you can use Visa, MasterCard, Discover, American Express, and Diners Club.
It also accepts many popular cryptos. One additional option that you don’t find at most US online casinos is Zelle.
Note: You must contact customer support before depositing with Zelle to get complete payment details. See more information below.
- Fastest Deposit Method: Visa – Instant
- Deposit fees: None
My Recommended Deposit Method: Zelle
Normally, I’d recommend Visa for a deposit, but for this casino, I recommend you try Zelle, as it gives you a lot more control over your deposit.
It is a bill payment and money transfer service offered by most US banks. You send money to the casino as if you were making a purchase or sending money to another person.
You must contact customer support before using it, and they will walk you through the process.
After verifying that my bank (Truist) was available in the Zelle system, they gave me instructions on how to make a deposit.
Here’s a step-by-step guide on how to make a Zelle deposit.
- In the deposit section of the ‘Cashier’, select Zelle. It will give you the information you need to send a payment.
- If you have Zelle through your bank, you should have an option via your online banking. In my case, I used the Zelle app.
- From there, I selected ‘Add Recipient’ and entered the name and email address provided in the cashier section.
- After clicking ‘Save’, you will have the option to send your payment. Enter your deposit amount, which account you want to pull funds from and leave the ‘Send Date’ as ‘Now’.
- Click ‘Continue’ and in the comment box enter the order number given in the cashier section. Complete the payment and check your account.
- Funds were credited to my casino account through Zelle in about two minutes. When I made my first deposit, the customer support agent stayed on the line with me to ensure the transfer went through.
I recommend Zelle because you never give your payment information to the casino. It works like Paypal, where you send money but no personal information.
It is secure and doesn’t require you to learn new technology like crypto does. Granted, it takes longer to process than a credit card, but the added control over your money makes it an ideal choice.
Here’s a table with all the available deposit options.
DEPOSIT METHOD | MIN DEPOSIT | MAX DEPOSIT |
---|---|---|
|
$35 | $1,000 |
|
$35 | $1,000 |
|
$35 | $1,000 |
|
$35 | $1,000 |
|
$35 | $1,000 |
|
$35 | $1,000 |
|
$35 | $50,000 |
|
$35 | $50,000 |
|
$35 | $50,000 |
|
$35 | $50,000 |
|
$35 | $50,000 |
|
$35 | $50,000 |
Lucky Red Vs Other Casinos – Deposit Methods
Lucky Red Casino Withdrawal Options
Lucky Red Casino’s withdrawal options include bank wire, bank check, and Bitcoin.
Bitcoin is your best option as they have the lowest minimum withdrawal and no fees. Checks and transfers incur a $25 fee and have a minimum withdrawal of $200. Processing times are standard, 24 hours for Bitcoin and up to five days for checks and transfers.
- Is Verification Required? Yes + Photo ID, Address Verification, Selfie
- Fastest Withdrawal Method: Bitcoin – 24 Hours
My Recommended Payout Method: Bitcoin
The KYC process with this site took monumentally too much time. I ended up spending the better part of FOUR HOURS trying to get myself verified.
The issue stemmed from the facial recognition software that is required to pass KYC. Manual processing is not permitted. Either the software would not recognize my face, or the software would freeze in my browser.
This happened with five different browsers (Chrome, Firefox, Opera, Brave, and Edge).
After trying on four different devices, I was finally able to get verified and request my payment. I picked Bitcoin and cashed out $50 to finally get my money off this buggy site.
Bitcoin is the only feasible option in terms of minimum deposit and fees.
Here’s a table with all the withdrawal methods available.
WITHDRAWAL METHOD | MIN PAYOUT | MAX PAYOUT |
---|---|---|
|
$50 | $5,001 |
|
$200 | $2,500 |
|
$200 | $5,001 |
Lucky Red Vs Other Casinos – Withdrawal Methods
Lucky Red Casino has solid customer support consisting of a reasonably robust FAQ section, email, live chat, and phone support.
My interactions with customer support were positive. They were more patient than support at some other casinos. The one downside is that wait times for support can be long sometimes, so practice patience.
- Support Email Address: Contact Form
- Languages: English
- Live Chat: Yes
- Phone Number: 1-866-513-0857
- Response Time: Varies
Here’s How I Tested
Here are my experiences using the support contacts and resources of this casino.
FAQ
The FAQ section is relatively robust, with seven sections, including technical information and information on Bitcoin.
There is enough helpful information to make it worth a visit.
There is an email form in the ‘Contact Us’ section. I did not personally use this option because I didn’t need it.
According to their site, you can expect a response time in around 48 hours.
Live Chat
This was where I spent the bulk of my time talking to support. I found the agents I spoke with to be very helpful, and one agent spent several minutes with me to ensure I could deposit successfully with Zelle.
On my second contact to support, I had to wait about 5 minutes before I reached an agent.
While I didn’t have this wait for every interaction, i’m pointing it out because you may need to be patient when contacting chat support.
One thing I really appreciate is that you can download a copy of your transcript at the end of each session.
Telephone
There is 24/7 phone support available.
It took about two minutes to reach an agent, and it is clear that the casino uses an overseas call center.
However, the agent was able to communicate clearly and answered my questions about a bonus thoroughly.
My Experience With Lucky Red’s Support
Overall, I was impressed with Lucky Red Casino’s support. They have well-trained agents who are patient and helpful. Some casinos do not prioritize this, but that’s clearly not the case here.
Lucky Red Vs Other Casinos – Customer Service
When I first logged, the site felt a bit dated. The small font and cluttered organization of the game pages made it a bit challenging to navigate.
Additionally, as I’ve mentioned through the review, I noticed that the pages loaded more slowly compared to other sites I’ve visited. It definitely could use a bit of a facelift to improve the overall user experience.
The site features a sleek black and crimson theme, highlighted by shiny gold ‘Sign Up’ buttons that are hard to miss.
While the site is compatible with both mobile and desktop, navigating it can sometimes be a bit quirky.
Menu buttons occasionally disappear as you click around, and the cashier opens in a new browser window, which can be a bit jarring.
The homepage prominently displays their main welcome offer, and as you scroll down, you’ll find sections for new games, available jackpots, banking options, and a carousel of current bonuses.
Although the top navigation bar includes essential links like account creation and promotions, I found it easier to find specific information in the footer at the bottom of the page.
Lucky Red Vs. Other Gambling Sites
I found Lucky Red to be a bit worse than other gambling sites, primarily due to the glitchiness and the general setup.
Most casinos do not have drastically different offerings between PC, browser, and mobile.
Banking options are slightly better, thanks to Zelle payments. If the casino eliminates some of its glitchiness and compatibility issues, it could be one of the best online casinos.
ONLINE CASINO | BONUS | # OF GAMES | Average RTP | READ REVIEW | START |
---|---|---|---|---|---|
|
WELCOME BONUS 400% up to $4,000 | # OF GAMES 252 | AVG RTP 97% | Review | PLAY NOW |
|
WELCOME BONUS 500% up to $7,500 | # OF GAMES 749 | AVG RTP 97.43% | Review | PLAY NOW |
|
WELCOME BONUS 500% up to $7,500 | # OF GAMES 691 | AVG RTP 97.12% | Review | PLAY NOW |
Player Protection
Lucky Red Casino works to protect its players from the pitfalls associated with gambling. To that end, they provide players support in limiting their play.
You can always contact customer support to have them set limits on your play. If this is not enough, you can also request self-exclusion, which bans you from the casino and stops all communications.
If you feel that gambling may become a problem, we urge you to visit our responsible gambling page, which contains tips and resources to help you control your habits. You can also take a look at our USA State pages hub for state-specific information.
My Verdict
I didn’t have the highest expectations with Lucky Red Casino, as it was an RTG casino, and overall, I was disappointed with the experience.
It wasn’t the gaming, as the gaming is decent. I also like the deposit options, particularly the option to deposit with Zelle.
Instead, I don’t like the glitchiness of the website or how every version of the casino is different.
The payout process slowness was the last straw for me.
Additionally, the casino’s interface could benefit from a modern redesign. In the meantime, I recommend playing on mobile or using the downloadable version for a better experience.
If that doesn’t suit you, there are other casinos that offer a more enjoyable experience.
FAQ
Below are a few common questions we’ve received from prospective players at Lucky Red Casino.
Is Lucky Red legit?
Lucky Red Casino is a legitimate online casino using Real Time Gaming software. It is also licensed by the Curacao Gaming Control Board and follows strict rules for gaming safety and player protection.
Does Lucky Red pay out?
Yes, Lucky Red Casino pays out through Bitcoin, bank wire, and bank checks.
What are the games’ payout rates?
Real Time Gaming casinos do not list information on the RTP of its slot games. Generally, slots are estimated to be between 94.5% and 96%. Including table games and video poker, you can expect an RTP of around 97% for the casino.
How does the casino handle jackpot wins?
Progressive jackpot wins of $5,001 or less will be paid according to standard withdrawal policies. The casino may pay you in weekly installments for larger progressive jackpot wins.
What happens if I get disconnected during a game?
If you get disconnected from a game while in the middle of a round, the casino will prompt you to go back and finish the round before it lets you continue to another game. Otherwise, your money remains in your account as usual.
What is the community like?
There’s no community to speak of with Lucky Red Casino. They have a Twitter (X) page, which is only used for promotional ads.
What happens if I’m locked out of my Lucky Red Casino account?
You can request a password reset if you lock your casino account due to improper logins. Otherwise, you must contact customer support for assistance.
How can I turn my casino winnings into cash I can use?
If you have $50 or more in your balance, you can request a withdrawal from the casino’s cashier.