UPDATE: Lupin Casino is officially closed as of July 31, 2024.
On July 22, I received an email from Lupin Casino announcing that it was closing the site and transferring players to OnlineCasinoGames.com.
Having played there in the past, I decided to investigate what this means for its players. Will you need a new login? What happens to your funds? What if you don’t want to move to the new casino?
Today, I’ll give you the rundown of what I found out and what to expect from the “new” casino.
Key Highlights
- Lupin Casino closes on July 31, 2024.
- Lupin will transfer player accounts to OnlineCasinoGames.com.
- Players need to claim unused bonuses or coupons before the transfer.
- Lupin withdrawals and transfer opt-out are available until July 30.
Lupin Casino Closing But Moving Players to Sister Casino
I started by investigating the shutdown and the pending migration. I contacted customer support on July 23 and inquired whether Lupin Casino was shutting down. I spoke with “Toshi” at support, and they confirmed that Lupin was shutting down.
Next, I asked about player accounts and whether funds would transfer automatically to the new casino. Toshi confirmed that player account information would transfer once the casino completed the migration but could not confirm further details. I was told I would receive a follow-up email with more specifics.
Two days later, I received an email from “Emma” on Lupin Casino’s support team. She confirmed that all accounts and balances would migrate to Online Casino Games.
However, she mentioned they were still checking whether players could use the same login details and would follow up with us.
Both Toshi and Emma mentioned that if you’re playing with a bonus or have a bonus balance, you must use that balance before the transition, as bonuses do not transfer.
Online Casino Games is a sister site to Lupin Casino, which the same company owns. While the casino name and layout will change, you will still deal with the same ownership and most likely work with the same support staff.
Players Can Opt-Out By July 30, 2024
If you don’t wish to migrate to OnlineCasinoGames.com, you can opt out of the migration by contacting Lupin Casino support via live chat.
Here is the general timeline of what to expect and what to do.
Before July 30—If you have a bonus or bonus funds on your account, use them before the migration deadline.
If you do not wish to migrate to the casino, contact support to opt out and begin withdrawal procedures.
July 30—This is the last day to opt out of the migration. If you would like to migrate, do nothing. Your accounts and real money balance will transfer automatically.
July 31—Migrations will begin to Online Casino Games. It is unclear whether all accounts will migrate on the same day or if it will take some time.
If you want to migrate to the new casino, check out the casino and its bonuses. The good news is that Online Casino Games also use RealTime Gaming software, so you’ll already be accustomed to the available games.
Closing Lupin Casino Was a Good Move
I wish Lupin Casino’s closure were surprising, but it was necessary. While I have nothing overly negative to say about the casino, it was time for an upgrade. When I reviewed the casino, I pointed out that the site needed a redesign to help with its curb appeal.
The fact was that Lupin Casino is a single-provider casino with a dull design. Online Casino Games’ design has more pop and better curb appeal. The gaming is effectively the same, so if you enjoyed the games at Lupin Casino, you would have access to the same games at Online Casino Games.
There may have been other considerations that forced Lupin’s closure, such as Australia tightening its banking laws. As Lupin was a big player in Australia, they may have decided to consolidate and focus on their sister casino.
Ultimately, this will be a good move for the casino. Now, Online Casino Games can take advantage of their memorable name and make a reputation for themselves while learning from Lupin Casino’s mistakes.
Sources
https://lupincasino.com/
https://onlinecasinogames.com/
