My Opinion on Magic Red Casino – Key Findings
My experience at Magic Red Casino was mainly a string of disappointments, but before I get into that, let me start with an upfront disclosure.
This site restricts US players, so I had a lot of difficulty finding games that would allow me to play, and it was impossible to get the full scope without having complete access to all titles.
However, I enjoyed a few and still got a very close look at other aspects of the site, like customer support, bonuses, and terms and conditions.
What I found was a glitchy casino with slow loading times. Every time I reached out to customer support via live chat, they took over 15 minutes to respond.
The bonuses offered mediocre deals with harsh terms and conditions. On top of that, its substandard reputation is concerning.
This site may be satisfactory for players who are looking for a large game selection, but I recommend steering clear of the bonuses.
What I Loved
- I found the game selection was massive, at over 3,500 titles.
- Withdrawal minimums are very low at just £10.
- The live dealer games have an incredible variety, including some titles I haven’t seen before.
Room for Improvement
- The site was often slow and glitchy.
- Customer support was incredibly slow to respond.
- The bonuses were lukewarm with undesirable terms.
Website
Year Established
2014
License
UK and Malta
Number of Games
3,613
Available Games
Slots, Table Games, Live Dealer, Sports, & Specialties
Best Bonus
Sports Welcome Bonus
Allowed Locations
UK & Gibraltar
Min. Deposit
All methods – £10
My Gambling Session Details
Here is a rundown of my gambling session. First, I made an account and used a credit card to deposit £25.
Next, I examined the bonuses but didn’t find any worth claiming. I spent a total of 32 hours reviewing and testing this site.
I was impressed by the incredible amount of games and variety of live dealer options. However, I struggled with the site’s functionality issues and customer support’s slow response time.
I could play a handful of slots and roulette titles, but other games were off-limits to me. I ended up wagering $23.68.
I could not cash out since this casino isn’t technically available in my jurisdiction. Based on my research, withdrawal minimums are conveniently low but may carry fees, so the best method would be the easiest one for you.
Magic Red’s banking information says withdrawals can take up to six days.
Magic Red gets a two-star rating out of five on Trustpilot, which is poor.
The reviews were mostly one-star, with a few higher ones sprinkled in. When the negative outweighs the positive on a large scale, I have to take the good reviews with a grain of salt.
On other sites, I noticed a more concerning pattern of withdrawal denials and account closures when players won big amounts.
Below are a few examples of what customers were saying.
20€ Lost, Account Close & No Reply
I deposited 20 euros and started playing (mostly blackjack). At some point, I had some questions about money that was deposited in my acct, and…my acct was closed unnecessarily, my balance was set to 0,00, and they never got back to me even 2 months later.”
OllieKubrick,Online Forum
Blocked After Big Win
They blocked my account after I’d won a large sum of money, then blamed responsible gambling!!”
Jordan Franks, TrustPilot (1 Star)
What the Casino Says
The casino replied to a few complaints on Trustpilot, and while their responses promised to look into these issues, I didn’t see any evidence of a resolution. Here’s one example.
- “I submitted a withdrawal request to MagicRed Casino a month ago, submitted the additional required documentation, and literally never received any updates even though I emailed them countless times and tried to get support on their online chat.”
- Magic Red’s response – “Please contact our customer support team at [email protected] with your account details and any relevant information about your withdrawal request so we can investigate and address the issue promptly.
We are committed to ensuring that our processes are transparent and that our customers can access their funds without unnecessary delays.”
My Thoughts About Magic Red’s Reputation
While Magic Red has a low rating on Trustpilot, I found a few more positive reviews on other respected sites.
However, it wasn’t enough for me to feel that this casino is playing fair at all times.
Despite holding a legitimate license, many complained of having their accounts shut down or withdrawals denied. While that didn’t happen to me, it is concerning to hear those reports.
I can say customer support was difficult to reach, which can be a huge problem when it comes to withdrawal discrepancies.
Myths Busted About Magic Red
This is normally the point in my review where I bust myths related to the site. However, some of the tales about Magic Red could have a little truth to them.
Below, I’ll go over a few and share my opinion on their legitimacy based on my experience.
Myth #1 – You Can’t Win at Magic Red
The fact of the matter is that you can win at Magic Red, and I’m proof.
Even though I had trouble accessing most of their games, I ended up with more in my account than I had started with.
However, I may have gotten lucky, and I can understand the frustration others may feel when they play here.
I noticed the titles I played had incredibly low RTPs. The slots were between 90% and 92%, and I generally avoid playing anything under 95%.
Myth #2 – You Can’t Withdraw
Based on numerous reviews on Trustpilot, players have had trouble withdrawing from this casino.
I didn’t go through the cash-out process, but many players’ frustrations came from poor communication with customer support, which I experienced myself.
Sometimes, there are legitimate reasons withdrawals are denied, but when customer support is unhelpful in resolving your issue, it can certainly start to feel like a scam.
This site offered only a few promotions, including welcome offers, free spins, and prize drops.
None were very high-value, and the deposit match playthrough requirements left something to be desired.
On top of that, some of them are rather ambiguous. The Game of the Week promotion promised a bonus and free spins, but there was no information on what the bonus actually was or how many free spins were available.
So, were there any promotions worth claiming? In this section, I’ll get into the details and share my opinion.
My Recommended Bonuses
Unfortunately, I suggest skipping most bonuses on this site. For example, the welcome offer has a small maximum value of $100, high rollover requirements at 40x, and ridiculous terms.
You must complete the rollover in 24 hours—the shortest time limit I’ve ever encountered.
Also, the free spins aren’t really worth the 35x playthrough requirements. There is only one bonus I recommend claiming. I’ll explain further below.
Sports Welcome Bonus
This is a small bonus, but it’s basically a free bet. If you make your first £10 wager on sports with odds over 2.00 (1/1), the casino will give you another £10, with zero playthrough requirements attached.
It must be used on a coupon with odds over 1.80 (⅘) or higher.
This bonus also comes with 10 free spins on a select slot game, but you must wager any winnings 35 times.
However, you don’t have to use the free spins, so I would suggest skipping that part of the bonus altogether and just taking the £10 wager.
The bonus must be used within 14 days of adding it to your account.
Best Bonus:
Magic Red vs Other Casinos – Top Bonus
My Perspective on Magic Red Casino Bonuses
Overall, the bonuses at Magic Red are a snooze. They are low-reward with mediocre rollover requirements and additional restrictive rules.
The welcome bonus has a 14-day window to complete the terms. Other offers, like the monthly cash back, are pretty frugal.
Luckily, there are a few prize drops, but is that enough to spice things up? Probably not.
Magic Red should step up its promotions game if it wants to compete with leading online casinos. Plenty of other sites offer large deposit matches and better terms.
Other Bonuses I Reviewed
Here are other offers I reviewed on this site.
| BONUS | BONUS TYPE | ROLLOVER |
|---|---|---|
| 100% Deposit match up to £100 | Welcome Bonus | 40x |
| 10 Free Spins for £30 Deposit | Magic Spins Tuesday | 35x |
My gambling experience at Magic Red was met with all sorts of roadblocks.
This site had a good selection, but when it came to actually playing, the problems started stacking up.
Since I don’t live in an accepted jurisdiction, most games were off-limits for me, even when using a VPN. On top of that, the site itself was plagued by technical issues.
Some of the game providers I came across were Inspired Gaming and Yggdrasil, and from what I could tell, the graphics were top-notch. However, since the gaming experience was rocky, I struggled to thoroughly appreciate the animation.
I also thought that the organization could have been better.
There were no filters to help narrow down the selection in each category, and the specialty games didn’t even have their own section.
3,4k
Real Money Slots
22
Table Games
6
Specialty Games
144
Live Dealer Casino Games
Software Providers
Magic Red does not list its software providers, but I recognize games from BGaming, Betsoft, Rival Gaming, Qora, RealTime Gaming (RTG), and Woohoo.
My Top Game Picks
Of the games I could load, the following were my favorite.
Wolf it Up
This was a fun take on Little Red Riding Hood with an entertaining collection element I enjoyed.
All apple symbols contributed to an Apple Pile, giving me a shot at spinning the Wolf Wheel, which contained prizes and jackpots.
Animafia
This slot features escaped zoo animals who have banded together to form a bank-robbing mafia.
I loved the irreverent theme and the expanding wilds. I also enjoyed collecting scatters to unlock free spins.
Demon’s Gold
This demon-themed slot had a few factors that made gameplay interesting.
I liked the Fortune Spins feature, which limited the symbols to valuable gold coins, demon heads, and bonus scatters.
I also appreciated the “gamble” feature, which let me wager my winnings.
Big Top Terror
This spooky slot features terrifying circus characters and lucrative elements like 243 ways to win and a max payout of 50,000 times your bet.
I enjoyed the impressive graphics and the bonus round that featured sticky wilds with multipliers.
Mutagenes
This slot takes place in a lab where experimental genetic mutations are conducted.
I loved the rich graphics and cascading reels with increasing multipliers, which helped create more wins.
I also liked the mutation feature, which turned low-value symbols into high-value ones.
Let’s take a closer look at my gambling session at Magic Red. I’ll go over each category, the games I played, my wins and losses, and the issues I encountered.
Slots
I started with £25 in my account, ready to play slots. Much to my frustration, most were unavailable in my jurisdiction, but I found a few that worked.
I started with Wolf it Up and won £6.50. Next, I played Animafia, and I broke even. Lastly, I played Demon’s Gold and ended with £27.30 in my account.
This site has a whopping 3,440 slots, but out of all the ones I clicked on (which was a lot), 95% of them weren’t an option for me.
However, the few I could play were entertaining and had good graphics. On the other hand, the RTPs of these games were incredibly low, 90% and 92%.
The rate that slots contribute to clearing bonus rollover requirements depends on the title. Customer support sent a link with a dizzyingly long list of games and their contributions.
You would need to have that pulled up at all times to know if what you’re playing is helping you clear rollover requirements, which is pretty inconvenient.
Magic Red vs Other Casinos – Number of Slots
Blackjack
Unfortunately, every blackjack title I tried to open would not work due to the restrictions.
There were 11 total, including single-deck, multi-hand, Vegas Strip, and European. It was a shame I didn’t get to try them because they seemed like a decent selection.
All of the table games are in one section, and several live dealer options are sprinkled in. I think blackjack should have its own category, and live dealer options should be separate.
Blackjack doesn’t contribute anything towards clearing bonus rollover requirements.
Roulette
I had a little more luck with roulette. I started by playing 10P, winning a few times and losing several. Next, I played Turbo roulette and almost broke even.
Lastly, I played 20P roulette, which brought my balance up to £33.40.
There are 11 roulette games, which is a good selection compared to other online casinos. However, the only ones that worked for me were the three I played above.
The impressive selection included European, American, 10P, and 20P. The games I could access had crisp graphics.
The RTPs of the games I played were around 97.3%. Roulette does not contribute anything towards clearing bonus rollover requirements.
Other Table Games
The only other game in the table games section is one Baccarat title, which I couldn’t open, unsurprisingly. It would have been nice to see more variety, like craps, Andar Bahar, or Casino War.
Baccarat does not contribute anything towards clearing bonus rollover requirements.
Casual Games – Specialty Games
There is no specialty games category at Magic Red, so I used the search bar to look for the kinds of games that would typically be in this section.
I found four Bingo titles and two scratch cards, but none of the other usual offerings like Plinko, Minesweeper, or Fish Tables.
Unfortunately, I couldn’t access the games, so I can’t tell you what the graphics or functionality were like.
From an organizational standpoint, I was surprised the specialty games didn’t have their own category. It made finding them extremely difficult.
How much these games contribute to bonus rollover requirements depends on the title.
Live Dealer Games
Magic Red’s live dealer game selection is impressively large at 144 titles. I didn’t experience them as they were unavailable in my territory.
That said, the variety was fantastic. It covered the basics, like variations of blackjack, roulette, baccarat, and poker, and also included some harder-to-find titles such as Monopoly, Super Wheel, and Andar Bahar.
Live dealer games do not contribute to bonus rollover requirements.
Sportsbook
Magic Red Casino does have a sportsbook, but whenever I attempted to access it, it simply would not load.
It was another frustration in a long list of hindrances I experienced at this site.
Magic Red offers many banking methods for deposits and withdrawals, including credit cards, bank transfers, and PayPal. However, I was surprised to see zero cryptocurrencies as they are a common option at online casinos nowadays.
It was difficult to learn about banking as the site didn’t have information about limits or fees. I had to ask customer support about both, and they didn’t know much either. Regardless, I’ll share what I found.
Deposit Options Summary
You can deposit using credit cards, bank transfers, Paypal, AstroPay, MuchBetter, Skrill, and Paysafe. The minimums are quite low, and there are no maximums. All methods are instant, but they may have fees.
- Fastest Deposit Method: Any
- Deposit fees: Possibly on all methods
My Recommended Deposit Method
I deposited using a credit card since that’s the easiest method for me.
The funds were in my account instantly. I noticed that the fee for my credit card deposit was 2.5%.
There was no information about the fees for other methods, so I contacted customer support, but they could not tell me.
Based on the information available, neither method appears to be better than the other, so use whatever is most convenient for you.
Just pay attention to any potential fees that might pop up.
Here’s a table with all the deposit methods available at Magic Red Casino.
| DEPOSIT METHOD | MIN DEPOSIT | MAX DEPOSIT | SPEED | FEES |
|---|---|---|---|---|
|
|
£10 | No Max | Instant | 2.5% |
 |
£10 | No Max | Instant | 2.5% |
 |
£10 | No Max | Instant | None |
 |
£10 | No Max | Instant | None |
 |
£10 | No Max | Instant | None |
 |
£10 | No Max | Instant | None |
 |
£10 | No Max | Instant | None |
 |
£10 | No Max | Instant | None |
Magic Red Vs Other Casinos – Deposit Methods
Magic Red Withdrawal Options
You can withdraw using almost all the same methods as deposits. According to the terms, MasterCard and Paysafe are not currently available.
The minimums are low, and there is no limit on maximums. However, all methods have undetermined fees.
- Is Verification Required? Yes, you may be required to send a copy of the front and back of the card used, a copy of your government ID, a utility bill, or a bank statement with your full name and address.
- Fastest Withdrawal Method: MuchBetter, Skrill, PayPal
My Recommended Payout Method: Much Better
Withdrawing wasn’t an option since I was playing from the US.
Unfortunately, the information about the process was very vague. From what I could find, the minimum for all methods is just £10, and there is no maximum.
Fees do apply, but customer support could not tell me how much they were.
Your best option may come down to the speed. MuchBetter, Skrill, and PayPal all have the fastest turnaround.
You can see more info on Magic Red’s withdrawals below.
| WITHDRAWAL METHOD | MIN PAYOUT | MAX PAYOUT | SPEED | FEES |
|---|---|---|---|---|
|
|
£10 | No Max | Up to 6 Business Days | None |
|
|
£10 | No Max | Up to 4 Business Days | None |
|
|
£10 | No Max | Up to 2 Business Days | None |
|
|
£10 | No Max | 3 Business Days | None |
|
|
£10 | No Max | 2 Business Days | None |
|
|
£10 | No Max | 2 Business Days | None |
Magic Red Vs Other Casinos – Withdrawal Methods
Dealing with customer service at Magic Red Casino was a challenge. Between long live chat wait times and agents sometimes not knowing the answers to questions, it was tedious and time-consuming to get help.
- Support Email Address: [email protected]
- Languages: English
- Live Chat: Yes, real person
- Response Time: Varies
Here’s How I Tested
Let’s take a look at how my interactions went through all available customer support methods.
Live Chat
I opened live chat several times to ask questions about bonuses and banking methods.
In most cases, it took fifteen minutes or more to receive a response, and I was required to share my full name, date of birth, email address, and phone number every single time.
On top of that, they didn’t always have the information I needed.
I sent an email asking about my difficulty accessing games, but I didn’t receive a response until 12 days later.
Despite the long wait, they did a good job of clearing up my concerns.
My Experience With Magic Red’s Support
Overall, the customer support at Magic Red was subpar.
While the agents were friendly, they didn’t seem to really understand the terms and conditions in some cases, which was frustrating when I had to wait fifteen minutes or more to talk to someone.
Also, I disliked that you have to have an account to access live chat.
What if I was a potential customer who just wanted to learn more about the site before I signed up? To top it off, I had to wait an incredibly long time for a reply via email.
Magic Red Vs Other Casinos – Customer Service
At first glance, Magic Red seems like an up-to-date, easy-to-use site. However, once I started navigating, the illusion fell apart. I had a hard time finding certain games.
There was no filter to search within the categories, so I couldn’t find jackpot games, specific developers, or the features I was looking for.
It was a pretty significant hindrance since this casino has over 3,500 games.
Specialty titles didn’t have a category, making it extremely difficult to even know what casual games existed.
In addition, the site was slow. Pages took a while to load, the sportsbook wouldn’t open, and it had a feature that automatically logged me out occasionally if I wasn’t playing a game.
Unfortunately, I experienced all of the above while on the mobile version as well. To sum it up, it wasn’t a pleasant user experience.
Magic Red Casino Vs. Other UK Casinos
The best online casinos have top-of-the-line games, customer support, user experience, and bonuses.
Magic Red falls short in several of these categories. Take a look at the chart below to see how it stacks up to leading sites.
| ONLINE CASINO | WELCOME BONUS | # OF GAMES | AVG RTP | READ REVIEW | START |
|---|---|---|---|---|---|
  |
WELCOME BONUS 100% up to $200 | # OF GAMES 3613 | AVG RTP 92% | Review | PLAY NOW |
  |
WELCOME BONUS £30 for a £10 Stake | # OF GAMES 1979 | AVG RTP 96% | Review | PLAY NOW |
  |
WELCOME BONUS 100% up to $1,000 | # OF GAMES 1628 | AVG RTP 95% | Review | PLAY NOW |
Player Protection
Magic Red Casino takes player protection seriously.
It has a responsible gaming page where you can find a quiz to help assess your gambling habits and information about managing compulsive play, restricting your account, and gambling therapy resources.
My Verdict
Ultimately, Magic Red Casino did not impress me. The site was slow, customer support was lackluster, and the bonuses left a lot to be desired.
However, without being able to fully explore the games, my review couldn’t be as comprehensive as I’d like it to be.
Based on the conflicting feedback from people who have played at this casino, I suggest approaching this site with caution.
It may be a good option for gamblers who are looking for a wide variety of games, especially live dealers, but I advise not claiming a bonus due to restrictive terms.
FAQ
For more information, check out our list of FAQs for Magic Red Casino.
Is Magic Red Casino legit?
Magic Red Casino has a legitimate license and has been around since 2014, but its poor reputation may be enough reason to think twice about playing here.
Does Magic Red Casino pay out?
Magic Red has spawned many customer complaints about trouble cashing out.
I didn’t get to experience the process, so I can’t say either way, but to avoid any issues, be sure to follow the rules closely and forego claiming a bonus.
What are the games’ payout rates?
Magic Red Casino doesn’t have an overview of its games’ RTPs, but when I clicked around, I noticed they were lower than most other online casinos.
For instance, slots were in the 90-92% range, whereas they are frequently 95% and up on other sites.
How does the casino handle jackpot wins?
If you win a jackpot, the casino will split your payout into increments according to the maximum amount allowed monthly, which is £7,000.
What happens if I get disconnected during a game?
If you are disconnected during a game, your balance will return to its full amount before the disruption, and you can pick up where you left off.
What is the community like?
Magic Red Casino has a Twitter and an Instagram account, but neither is very active.
What happens if I’m locked out of my Magic Red Casino account?
If you are locked out of your Magic Red account, email customer support, and they will assist you.
How can I turn my casino winnings into cash I can use?
To turn your casino winnings into cash, you must first meet the terms and conditions of any bonuses you claim, complete the verification process, and request a withdrawal.